Sydney Walker

• Hostess- Greet and seat guests, manage reservations, maintain the reception area, answer phone inquires, coordinate with servers, monitor guest satisfaction, handle complaints, provide menu information, assist with events, and ensure health and safety compliance.

• Barista- Prepare and serve coffee and other beverages, maintain a clean and organized workspace, operate coffee machines and equipment, handle cash and card transactions, restock supplies, provide excellent customer service, take and fulfill orders, and ensure compliance with health and safety standards.

• Restaurant Server- Maintaining a 5-7 table section, taking and service food/beverage orders, provide excellent customer service, ensure guest satisfaction, handle payments, maintain a clean dining area, assist with recommendations, coordinate with kitchen staff to ensure timely service, and often work parties of 10-20 guests in private dining room.

• In-Room Dining Server- Deliver food and beverages to guests rooms promptly, take and fulfill in-room dining orders, ensure accuracy of orders, handle payments, maintain cleanliness of service areas, assist with front desk associates for coordinating special amenities for guests, ensure guests satisfaction with their in-room dining experience, and also ensuring overall guests satisfaction.

• Private Club Lounge Associate- Providing high-quality service for guests, operating and entire lounge area alone, setting and breaking down lounge buffet, taking/making beverage orders for guests (alcoholic and non), maintain a pristine and sophisticated relaxation area for club members, coordinate and communicating with kitchen staff regarding any special requests or restrictions, and providing a memorable experience.

Accountable for inventory management, client bookings, billing oversight, social media administration, promotional activates, ensuring exceptional client satisfaction, developing marketing strategies, conducting market research, and maintaining client relationships.

• Passionate about learning and committed to continual improvement.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.

Provide top-notch service to golfers, offering refreshments and snacks, maintaining an accurate record of sales, stocking and serving refreshments to golfers per their requests, managing cleanliness and functionality of my bar cart, and all while ensuring a pleasant and efficient golfing experience for all guests.

• Improved customer satisfaction by providing exceptional service and assistance to golfers.
• Collaborated with team members to streamline work processes, improving overall productivity levels.
• Maximized revenue by effectively managing cart inventory and usage during peak hours.
• Improved customer service by providing friendly and helpful assistance to golfers.

• Golf Services Associate- Specializing in greeting guests, processing memberships, providing caddy services, and assigning bays.

• Ace Trainer- Training new hires, leading classes on job expectations, creating training materials, conducting skills assessments, providing coaching, evaluating training effectiveness, updating methods based on feedback, facilitating workshops, ensuring compliance, mentoring for career growth, collaborating with departments to identity needs, and setting everyone up for success.

• Server- Responsible for taking customer orders, delivering food and beverages efficiently, ensuring a high level of guest satisfaction , handling payment transactions, maintaining cleanliness and organization of dining area, addressing guest inquires and concerns, and collaborating with kitchen staff to ensure timely service.

• Event Ambassador- Working with cooperate company parties, ensuring their event runs smoothly, assisting with event setup and teardown, coordinating with service providers, managing guests lists, addressing any issues that arise during the event, providing exceptional customer service to all the attendees, taking and delivering orders, serving food and beverages, and maintaining cleanliness and organization throughout the event.

• Server- To provide excellent customer service by greeting guests, taking and delivering orders, ensuring a pleasant dining experience, explaining menu items and specials, make recommendations, answering any and all questions, serve delicious dishes and beverages, handle transactions, maintain clean and organized dining area, and always ensuring guests leave satisfaction.

• Bartender- Craft and serve a variety of cocktails and margaritas, provide excellent and memorable experiences, keep the bar clean and stocked, prep fruit and anything else needed, hand make each batch of margarita mix needed, manage register both cash and card transactions, and lastly create a lively and welcoming atmosphere for both guests and employees.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.