Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney Walker

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress Supervisor

Intercontinental Hotel
Houston, TX
09.2023 - Current
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Developed weekly specials and promotional items to increase sales revenue.
  • Analyzed financial reports such as sales data and labor costs for management review.
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Served high volume of tables at once and simultaneously supervised serving staff.

Manager's Assistant

Sweet Frog Frozen Yogurt
Texas City, TX
11.2022 - 11.2023
  • Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
  • Provided general administrative support including answering phones, typing letters, reports and memos.
  • Prepared agendas and took meeting minutes as requested by the manager.
  • Reviewed emails daily to prioritize tasks for the manager's attention.
  • Greeted visitors in a professional manner and directed them to appropriate staff members.
  • Maintained confidential records such as personnel files, contracts and customer accounts.
  • Developed content and promotional materials for various campaigns.
  • Created and executed social media strategies to increase customer engagement.

Server Shift Leader

TopGolf
Webster, TX
01.2017 - 01.2019
  • Ensured customer satisfaction and handled customer complaints in a professional manner.
  • Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
  • Monitored inventory levels and ordered supplies as needed.
  • Assigned tasks to servers to ensure efficient operations during peak business hours.
  • Tracked daily sales figures and reported them to management on a regular basis.
  • Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
  • Conducted weekly meetings with servers to discuss issues related to customer service delivery or operational efficiency.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Leveraged POS system to receive and take guest orders and process payment.

Education

Associate of Science - Cosmetology

Paul Mitchell The School - Houston
Houston, TX
09-2018

Associate of Applied Science - Small Business Management

San Jacinto College District
Pasadena, TX

Skills

  • Task Delegation
  • Critical Thinking
  • Problem-Solving Skills
  • Effective Listening
  • Customer Service
  • Team Collaboration

Certification

  • TABC
  • Food Handler Certification
  • Eyelash Extension Certified

Timeline

Waitress Supervisor

Intercontinental Hotel
09.2023 - Current

Manager's Assistant

Sweet Frog Frozen Yogurt
11.2022 - 11.2023

Server Shift Leader

TopGolf
01.2017 - 01.2019

Associate of Science - Cosmetology

Paul Mitchell The School - Houston

Associate of Applied Science - Small Business Management

San Jacinto College District

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