Sydney Wall
Davidson,NC
Summary
Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
3
3
years of professional experience
Work History
Server/Assistant Manager
River Run Country Club
05.2022 - Current
- Train servers on order management, food service quality and how to build bonds with guests.
- Welcome and greet members before presenting special menu items
- Proactively communicate with servers to coordinate workflows and monitor service during busy shifts.
- Lead team of 5 servers to consistently meet customer service and sales targets.
- Liaise between servers and upper management to address issues and manage challenges.
- Analyze and generate end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyze sales data to identify trends and adjust purchasing decisions. Average nightly sales of ∼ $3,500.
- Maintain effective supply levels by monitoring and reordering food stock and dry goods.
- Create schedules to ensure proper coverage during special events generating average revenue of over $10,000 per event.
- Increased sales by 20% in a year.
- Stood up member satisfaction survey to measure effectiveness of staff.
Deli Counter Clerk
Harris Teeter
05.2020 - 08.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Offered product samples to customers, generating additional sales through taste-testing.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Some College (No Degree) - Biology
Lenoir-Rhyne University
Hickory, NCHigh School Diploma -
Cox Mill High School
Concord, NC06.2019
Skills
- Operational Efficiency
- Suggestive Selling
- Inventory Management Software
- Customer Experience
- Training New Hires
- Teamwork and Collaboration
- Brand Loyalty
- Serve Customers
- Investigating Complaints
Timeline
Server/Assistant Manager
River Run Country Club
05.2022 - Current
Deli Counter Clerk
Harris Teeter
05.2020 - 08.2020
Some College (No Degree) - Biology
Lenoir-Rhyne University
High School Diploma -
Cox Mill High School
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