Sydney Weaver
San Diego,CA
Overview
19
19
years of professional experience
1
1
Certification
Work History
Freelance
Chantecaille Beaute
10.2023 - Current
- Weekly Store Visits: Build relationships with retail partners, ensuring optimal product placement and brand representation
- Eventing: Coordinate and execute captivating events to showcase Chantecaille products.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication achieving daily sales goals.
- Generated detailed reports to highlight product performance and usage metrics.
Customer Service Representative/Trainer
eFax Corporate
02.2021 - 02.2023
- Professional phone skills for high volume call center
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Communicating with customers through various channels
- Keeping records of customer interactions, transactions, comments, and complaints
- Demonstrated expertise in troubleshooting software and hardware problems, utilizing remote access tools and diagnostic software to identify and resolve technical issues efficiently
- Acted as a subject matter expert, assisting the customer support team with escalated inquiries and challenges
- Conducted comprehensive training sessions for new hires, ensuring their seamless integration into the customer support team
- Developed and delivered training materials to educate new hires on product knowledge, troubleshooting techniques, and customer service best practices
- Collaborated with cross-functional teams to continuously update training content, incorporating the latest product features and enhancements.
Guest ambassador and retail sales support and hospitality
Rombauer Vineyards
02.2019 - 12.2020
- Education on wine portfolio, wine club sign ups, quarterly sales quota to meet, hospitality, rearranging of product and organization, personal relationships with all guests and club members.
Brand Representative
Too Faced Cosmetics
03.2017 - 05.2019
- Sales, application of products, customer service, special events where sales goals must be met.
Craftsman
Mosquito Ridge Cabinetry and CO
08.2016 - 01.2018
Brand Ambassador
Nulo Pet Food
04.2016 - 05.2017
- 1 Educating pet owners on ingredients 2 Creating store relationships with customers/management/associates 3 Obtain a SPH
Front Desk Receptionist/ Dog Bather
Pampered Pet Salon and Boutique
06.2015 - 10.2015
- Retail product sales, customer service, heavy phones, front desk, appointment scheduling, visual displays and product placement
- Responsible for cleanliness/bacteria free environment according to state regulation
- I preformed bathing, nail trimming, ear cleaning, express glands, brushing and limited grooming.
Bather
Kevin Lam - Groomer
07.2014 - 03.2015
- Responsibilities include bathing, anal gland expressing, drying and brush out.
Sales Representative
Russo's Pets
07.2014 - 03.2015
- Sales and customer service
- Responsibilities include cleaning cages, bathing, weighing, feeding, communicating with breeders, communicating with pet owners, and overseeing of product sales
- Administered medication to pets
- Also aided in educating fellow employees in varying degrees of product knowledge and usage
- I also brought sick animals home with me for overnight care.
Kennel Technician/ Dog Camp Leader
The Animal Keeper
02.2014 - 07.2014
- Trained as a kennel technician and groomer with duties including bathing, rinsing, drying, brushing, and clipping nails
- Coordinated bathroom and playtime rotations for each kennel ward
- Worked as dog camp leader for all breeds
- Oversaw interaction between pets to ensure their safety.
Dog Breeder
Weavers Bullies
01.2005 - 01.2014
- Part Owner of Weaver's Bullies
- Started breeding French bulldogs and American bulldogs in 2005 until these past two years when we had our last litter of French bulldogs
- Attained experience in maintaining the health and well-being of different bulldogs
- I helped to deliver and raise several litters
- Helped condition each litter to be family friendly and well-prepared for a new home.
Retail Associate
Lee's Feed and Western Store
01.2013 - 12.2013
- Retail assistant and caregiver for a variety of different animals and reptiles
- Heavily trained in customer service and knowledgeable in animal products
- Responsibilities included maintaining the health and well-being of the animals and reptiles
- Attended to overall cleanliness of animal displays and cages, as well as presentation and general upkeep
- Additional responsibilities included overseeing product merchandising and pricingkeeping track of inventory, stocking, product control.
Education
Skills
- Excellent customer service skills Works well with others and great with following instructions Consistent desire to learn new skills, and very passionate for working with people Clean and organized Works well in fast-paced environments Reliable, punctual, attentive to detail Great people and phone skills
- Customer Service (10 years)
- Retail sales
- Front Desk
- Pricing
- Sales (10 years)
- Sales Support
- Communication skills
- Upselling (10 years)
- Software Troubleshooting
- Customer Support
- Photography Services
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Call Management
- Product Knowledge
- Supply Restocking
- Upselling strategies
- Teamwork and Collaboration
Certification
- Food Handler Certification
- Driver's License
Assessments
Customer service, Proficient, 02/01/21
Personal Information
Title: Customer Service And Sales Enthusiast
Timeline
Freelance
Chantecaille Beaute
10.2023 - Current
Customer Service Representative/Trainer
eFax Corporate
02.2021 - 02.2023
Guest ambassador and retail sales support and hospitality
Rombauer Vineyards
02.2019 - 12.2020
Brand Representative
Too Faced Cosmetics
03.2017 - 05.2019
Craftsman
Mosquito Ridge Cabinetry and CO
08.2016 - 01.2018
Brand Ambassador
Nulo Pet Food
04.2016 - 05.2017
Front Desk Receptionist/ Dog Bather
Pampered Pet Salon and Boutique
06.2015 - 10.2015
Bather
Kevin Lam - Groomer
07.2014 - 03.2015
Sales Representative
Russo's Pets
07.2014 - 03.2015
Kennel Technician/ Dog Camp Leader
The Animal Keeper
02.2014 - 07.2014
Retail Associate
Lee's Feed and Western Store
01.2013 - 12.2013
Dog Breeder
Weavers Bullies
01.2005 - 01.2014
- Food Handler Certification
- Driver's License
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