Sydney Welker
Great Falls,MT
Summary
Entry level Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring a position in customer service or administration.
Overview
4
4
years of professional experience
Work History
Service Administrator
Hoven Equipment Company
06.2023 - Current
- Writing work orders for customers as they bring their equipment in to be repaired.
- Completing administrative tasks within the shop which including checking over time cards and make sure they are accurate for payroll, filing documents, and adding invoices for products needed outside of the business onto work orders.
- Looking over work orders and making sure all parts and labor are correct, so that our customers are getting billed out properly.
- Check through all open work orders to ensure that all customers are being taken care of in a timely manner.
- Providing excellent customer service by taking calls to schedule repairs, troubleshoot problems with their equipment, and direct calls to whom the customer would like to speak with. I also take messages for employees who aren't available to take a call.
- Assist technicians in fixing mistakes made on work orders.
- Receiving in brand new equipment as they get shipped to us.
Merchandiser
Coca Cola High Country
04.2022 - 06.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Stocked shelves with merchandise and faced shelves to ensure shelves stay and look full.
- Assisted other merchandisers on their routes so they don't fall behind.
Frozen Foods Supervisor
Albertsons Grocery Store #0037
03.2020 - 04.2023
- Stocked product as freight came in, while also rotating and facing product.
- Taking inventory of backstock regularly.
- Ordering enough product to ensure the shelves stay full.
- Building displays weekly for products that are being advertised.
- Cleaning glass doors to aid in a better customer experience.
- Assisting customers with finding products they are looking for.
- Helping other parts of grocery if they fall behind stocking.
- Maintained open lines of communication with senior management, providing regular updates on department performance and addressing any concerns proactively.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Shelby High School
Shelby, MT05.2016
Skills
- Organizational expertise
- Cash Handling
- Scheduling appointments
- Data Entry
- Complaint Handling
- Payment Processing
- Troubleshooting
- Telephone Etiquette
- Interdepartmental communication
- Attention to Detail
- Critical Thinking
- Planning and Prioritization
- Relationship Building
- Microsoft Office
- Document Review
Timeline
Service Administrator
Hoven Equipment Company
06.2023 - Current
Merchandiser
Coca Cola High Country
04.2022 - 06.2023
Frozen Foods Supervisor
Albertsons Grocery Store #0037
03.2020 - 04.2023
High School Diploma -
Shelby High School
Similar Profiles
Katelyn RoweKatelyn Rowe
Plant Care at Ryan Van HovenPlant Care at Ryan Van Hoven
BAJIBA MOHAMMEDBAJIBA MOHAMMED
Sales coordinator at Dubai Equipment company and Abu Dhabi EquipmentSales coordinator at Dubai Equipment company and Abu Dhabi Equipment
TIMOTHY HENSONTIMOTHY HENSON
Customer Service Center Manager at GAS EQUIPMENT COMPANY, A MAKEEN Energy CompanyCustomer Service Center Manager at GAS EQUIPMENT COMPANY, A MAKEEN Energy Company
LISA LYNNLISA LYNN
Attorney/Owner at Lynn Law Office, PLLCAttorney/Owner at Lynn Law Office, PLLC
Judy Marshal DobbsJudy Marshal Dobbs
Remote Customer Call Agent at Pondera.ioRemote Customer Call Agent at Pondera.io