Sydney Wells
Yucaipa,CA
Summary
Astute administrative professional trained in appointments, front desk management, and recordkeeping. Performs office operations at optimal levels with great organizational and multitasking abilities. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Dependable and quick-learning team player with a positive attitude. Eager to contribute to team success through hard work, attention to detail, flexibility with changing needs, and excellent organizational skills. Motivated to learn, grow and excel.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Maria Molano D.D.S.
Redlands, CA
11.2021 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Entered and updated sensitive customer information during check-ins and room changes.
- Coordinated pick-up and delivery of express mail services.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
Front Desk Receptionist
Pacific Dermatology Institute
San Bernardino, CA
04.2021 - 11.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed over 70 patient calls per day while multitasking with office duties
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process check-ins, and check-outs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic and health history to keep information current.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
Associate
In-N-Out Burger
Rialto, CA
10.2015 - 04.2021
- Educated new hires on company policies and procedures by designing and developing training program.
- Worked varied hours, days, nights, and weekends as business needs dictated.
- Maximized customer interactions by promptly identifying needs and wants.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness.
AVID Tutor
Terrace Hills Middle School
Grand Terrace, CA
09.2015 - 05.2018
- Encouraged students to develop perseverance mindset while teaching long-term visualization of success.
- Conducted private and group instruction of up to 20 students, to improve academic performance, enhance occupational skills and prepare for standardized tests.
- Guided students through skillset self-discovery to navigate career and college decision processes
- Guided students through skillset self-discovery to navigate career and college decision processes.
- Prepared instructional materials and tutorial practice techniques for such subjects as mathematics, English and middle school sciences.
- Developed positive reinforcement techniques to provide feedback to students while building individual confidence levels.
Education
Associate of Science - Business Administration
San Bernardino Valley College
San Bernardino, CA12.2019
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edal Complex
Grand Terrace, CA06.2015
Skills
- Attention to Detail
- Visitor and Customer Relations
- Scheduling and Calendar Management
- Reliable and Punctual
- Multi-Line Phone Systems
- Medical Records Verification
- Patient Eligibility Requirements
- HIPAA Compliance
- CPT Coding
- Verbal and Written Communication
- Front Desk Operations
- Current CPR certification
Timeline
Front Desk Receptionist
Maria Molano D.D.S.
11.2021 - Current
Front Desk Receptionist
Pacific Dermatology Institute
04.2021 - 11.2021
Associate
In-N-Out Burger
10.2015 - 04.2021
AVID Tutor
Terrace Hills Middle School
09.2015 - 05.2018
Associate of Science - Business Administration
San Bernardino Valley College
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edal Complex
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