Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Wheeler

Charleston,South Carolina

Summary

Relocating from Charleston, South Carolina to the greater Los Angeles, California area, looking to forward and enhance career experience by working in a hands-on setting to help the community. A manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

12
12
years of professional experience

Work History

Food & Beverage Supervisor

Embassy Suites At Ferry Wharf
03.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Addressed and resolved customer complaints to increase trust and satisfaction.
  • Trained and assisted new kitchen staff members.

Assistant Banquet Manager

The Francis Marion Hotel
01.2022 - 02.2023
  • Interpreted instructions to schedule and set up events to client specifications.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Directed and managed banquet functions for 500 person event.

Patient Care Technician

Dialysis Clinic Inc
09.2020 - 10.2021
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Server

Amici’s Italian Restaurant
06.2019 - 10.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Food & Beverage Supervisor

Crowne Plaza
05.2016 - 03.2019
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
  • Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
  • Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Valet and Transportation Supervisor

Daniel Island Golf Club
10.2013 - 04.2015
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Verified that drivers completed required safety training and attended quarterly driver safety meetings.
  • Planned and established transportation routes, work schedules and operator assignments.
  • Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
  • Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
  • Accomplished multiple tasks within established timeframes.

Front Desk Agent

Holiday Inn Express Hotel
07.2011 - 03.2012
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Education

High School Diploma -

Fort Dorchester High School
North Charleston, SC
06.2010

Skills

  • Food and Beverage Management
  • Computer proficient
  • Beverage Preparation
  • Reservation Coordination
  • Microsoft Office, Excel, and PowerPoint proficiency
  • MICROS/Agilysis
  • Hiring and Terminations
  • Guest Satisfaction
  • Banquet Coordination
  • CPR certified
  • First Aid certified
  • Acute medical/paramedic knowledge

Timeline

Food & Beverage Supervisor

Embassy Suites At Ferry Wharf
03.2023 - Current

Assistant Banquet Manager

The Francis Marion Hotel
01.2022 - 02.2023

Patient Care Technician

Dialysis Clinic Inc
09.2020 - 10.2021

Server

Amici’s Italian Restaurant
06.2019 - 10.2020

Food & Beverage Supervisor

Crowne Plaza
05.2016 - 03.2019

Valet and Transportation Supervisor

Daniel Island Golf Club
10.2013 - 04.2015

Front Desk Agent

Holiday Inn Express Hotel
07.2011 - 03.2012

High School Diploma -

Fort Dorchester High School

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Sydney Wheeler