Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Sydney Whitefleet

Wharton,NJ

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Support Representative

RF Industries
05.2022 - Current
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
  • Streamlined order processing procedures for increased efficiency and accuracy.
  • Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
  • Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
  • Evaluated internal processes regularly, recommending improvements that led to increased efficiency in our daily operations.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Developed and maintained relationships with key accounts and existing customers.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Operations Manager

Metro Supply & Service
04.2018 - 02.2022
  • Built and maintained B2B relationships with 50+ vendors
  • Provided accurate POs & SOs, including Early Buy orders
  • Maintained a stock inventory during global supply chain issues
  • Created and maintained accurate material pricing with high fluctuation in the market
  • Received shipments and checked for accuracy
  • Aided senior leadership during executive decision-making process by generating reports to recommend corrective actions and improvements
  • Planned daily operational strategies, including delivery routing and team workflows
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Motivated and encouraged employees.

Reservations Agent

Zoom Ziplines
04.2012 - 07.2014
  • Kept reception area clean and neat to give visitors a positive impression of the company
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Residential Specialist

Capitol Care
09.2011 - 02.2014
  • Observed and monitored client behavior and responses to treatment
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.

Front Office Manager

Whippany Veterinary Hospital
07.2008 - 09.2010
  • Located, checked in and pulled medical records for appointments and incomplete patient charts
  • Oversaw inventory and office supply purchases.

Education

High school diploma or GED -

Georges Valley High School
Thomaston, ME
06.2004

Skills

  • Goal-oriented mindset
  • Salesforce proficiency
  • CRM software expertise
  • Technical aptitude
  • Customer Relationship Management
  • Complaint resolution
  • Customer Order Management

Certification

Lean Six Sigma White Belt, 03/01/22, Present

Assessments

Customer focus & orientation, Proficient, 02/01/22, Responding to customer situations with sensitivity

Timeline

Sales Support Representative

RF Industries
05.2022 - Current

Operations Manager

Metro Supply & Service
04.2018 - 02.2022

Reservations Agent

Zoom Ziplines
04.2012 - 07.2014

Residential Specialist

Capitol Care
09.2011 - 02.2014

Front Office Manager

Whippany Veterinary Hospital
07.2008 - 09.2010

High school diploma or GED -

Georges Valley High School

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Sydney Whitefleet