Sydney Wilcox
Mansfield Center,USA
Summary
Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.
Overview
4
4
years of professional experience
Work History
Operations Lead
Aspen Dental
07.2025 - Current
- Oversaw daily operations to enhance workflow efficiency and team productivity.
- Trained and mentored junior staff on best practices for operational excellence.
- Coordinated cross-functional communication to ensure alignment on project goals and timelines.
- Managed and allocated staff and material resources to meet production goals.
Patient Service Representative
Aspen Dental
08.2024 - 07.2025
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between patients and dental staff to ensure accurate information exchange.
- Assisted in verifying insurance benefits and handling billing inquiries to improve patient satisfaction.
- Implemented streamlined processes for patient intake, reducing wait times significantly.
- Resolved patient concerns promptly, fostering positive relationships and reinforcing patient trust.
- Verified insurance eligibility and coverage for patients.
Customer Experience Coordinator
T.J.Maxx
05.2021 - 08.2024
- Enhanced customer satisfaction by resolving inquiries and complaints efficiently.
- Collaborated with store management to implement effective merchandising strategies.
- Trained new staff on customer service protocols and store policies.
- Facilitated communication between departments to streamline operational processes.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Helped customers understand return policies and processed items.
Mental Health Worker
Hartford Healthcare
05.2023 - 08.2023
- Provided direct care and support to clients in mental health programs.
- Assisted in developing individual treatment plans tailored to client needs.
- Monitored client progress and reported behavioral changes to clinical team.
- Facilitated group therapy sessions, encouraging peer support and engagement.
- Implemented crisis intervention techniques effectively during emergency situations.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
Fit Care Staff
East Brook Fitness
04.2022 - 09.2022
- Ensured children had a safe place to have fun while their parents completed their workouts.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Provided exceptional customer service to enhance member experience and retention.
- Assisted in daily operations, ensuring cleanliness and organization of fitness facilities.
Education
High School Degree -
Penn Foster High School
Scranton, PABachelors - Psychology, Sociology
Southern New Hampshire University
Manchester, NH09.2025
Skills
- Hard Worker
- Dependable
- Flexible Schedule
- Motivational attitude
- Strong team building skills
- Time management
- Multitasking Abilities
LANGUAGES
English
Studied Spanish in high school so have some understanding
Awards
Graduated High School with Honors in 2022
Timeline
Operations Lead
Aspen Dental
07.2025 - Current
Patient Service Representative
Aspen Dental
08.2024 - 07.2025
Mental Health Worker
Hartford Healthcare
05.2023 - 08.2023
Fit Care Staff
East Brook Fitness
04.2022 - 09.2022
Customer Experience Coordinator
T.J.Maxx
05.2021 - 08.2024
Bachelors - Psychology, Sociology
Southern New Hampshire University
High School Degree -
Penn Foster High School