Sydney Williams
Pensacola,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Disciplined attendant consistently provides superior customer service. Skilled organizer of orderly environments with eye for fine details. Proficiently maintains area cleanliness while offering assistance to patrons.
Overview
11
11
years of professional experience
Work History
Rover Attendant
LAZ Parking
12.2023 - 07.2024
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Acting supervisor during periods when there were no supervisors on shift.
- Reported unlawful parking jobs.
- Parked and retrieved cars according to customer needs.
- Handled cash, made accurate change and maintained balanced cash drawer. Along with counting the cash box oncoming and outgoing shift.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Streamlined parking operations by staying informed on facility capacity and making adjustments as needed to accommodate incoming vehicles.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
- Boosted customer loyalty through friendly interactions, consistently delivering a positive experience for all patrons.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Performed routine maintenance checks on parking equipment, promptly reporting any malfunctions for repair or replacement. Specifically familiar with TEVA and TIBA systems.
- Continuously maintaining accurate information regarding available parking spaces by conducting regular inspections of parking lots and consistently providing updated information to the airport.
- Performed routine maintenance checks on parking equipment, promptly reporting any malfunctions for repair or replacement.
- Facilitated easy navigation within the facility through clear signage placement and effective communication with drivers seeking assistance.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
- Contributed to a team-oriented environment, consistently supporting coworkers in their tasks while fostering effective communication among all staff members.
- Contributed to increased revenue by accurately collecting parking fees and managing transactions.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Observed and monitored parking lot or garage to preserve the safety of customers and vehicles.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Responsible for cash drops, and cash accountability. Maintaining integrity with all ways of handling money.
- Answering phones, locating and sending out receipts to customers, Keeping up with all office duties, maintaining communications with employees, and maintaining professionalism with all public dealings, as with co-workers.
MSR PFM Specialist
Aston Carter- Navy Federal
05.2023 - 11.2023
- Managed call center operations, adeptly handling calls and addressing member inquiries, to approximately 30-40 incoming calls per day.
- My expertise lies in interviewing members facing financial difficulties to determine the most suitable assistance to restore their good standing with the credit union. Both team environments and remote work settings areas are comfortable for me, requiring minimal supervision is one asset.
- My responsibilities included detecting and securing accounts against fraudulent activities and adhering to NFCU standards.
- Provided counseling on debt-related issues and adeptly directed members to the appropriate department for their immediate needs.
- Consistently upheld professional standards through integrity and adherence to policy.
- By following all company policies and procedures, this ensured the delivery of high-quality work.
- Cultivated strong client relationships through regular communication and dedicated service, which enhanced customer satisfaction through proactive problem-solving and effective complaint resolution.
- Accurately assessed clients' needs and recommended tailored services.
- Additionally, participated in training programs to enhance my professional skills and contributed to the training of fellow associates on new and existing programs.
Cashier
Walgreen’s
10.2021 - 04.2023
- Retail Cashier- First and foremost to provide excellent customer care
- Walgreen’s trained cashiers are trained and charged with providing excellent customer service skills and services
- As well as in any given shift handling copious sums of cash transactions
- From Western Union transactions- basic gift card transactions
- Of which all money handling requires a level of care in handling the copious amounts of transactions which can range from thousands to smaller everyday amounts in the 100’s
- The ability to be aware and spot scams and to report scams is a top quality in which we are trained to be watchful for, but I exceed the numbers on situational awareness.
Correctional Officer
Santa Rosa Correctional Institution
03.2019 - 10.2021
- Supply basic care to all inmates housed under my care
- Ensure the health and safety of the inmates, as well as the public.
- Custody
- Maintain security, and all policies and procedures as told in the Florida State Statutes that govern me
- Ensure that inmates, ward of the state of Florida remain confined within the prison for the duration of their imposed sentence
- Ensure the safety and security policies are followed by the public and security staff to continue to supply safety towards fellow security staff, and public.
- Control
- To support the order within the facility for safety, and public health purposes.
Cashier
Circle K
11.2018 - 02.2019
- Overseeing copious sums of money throughout a shift.
- My duties with handling money were one of my most critical duties
- Making large cash deposits and withdrawals was a sizable part of my daily duties as a cashier.
- Maintain cleanliness of the store itself.
- I kept the sanitary, and health guidelines provided to us by the state of Florida.
- Customer service
- Our top priority was to always provide our customers with top customer service skills
- This skill requires personal understanding and respect for self and others regardless of cultural, and personal differences in ethics, values, & morals
- A satisfactory customer service attendant thinks quickly on their feet, and always keeps a professional demeanor.
Cashier
Whataburger
05.2018 - 11.2018
- Overseeing copious sums of money throughout a shift.
- My duties with handling money were one of my most critical duties
- I was charged with the task of taking orders and ensuring the accuracy of the customer’s request upon completion.
- Maintain cleanliness of the store itself.
- I kept the sanitary, and health guidelines provided to us by the state of Florida
- My primary areas of concern were the front lobby, and the drive thru areas.
- Customer service
- Our top priority was to always provide our customers with top customer service skills
- This skill requires personal understanding and respect for self and others regardless of cultural, and personal differences in ethics, values, & morals
- A satisfactory customer service attendant thinks quickly on their feet, and always keeps a professional demeanor
- I am efficient in thinking quickly, I do well with problem solving
- I always try to involve only the necessary parties when I am managing issues with anyone.
CNA/PCT
Baptist Healthcare
04.2013 - 05.2015
- The main objective working for Baptist was patient care
- The overall services I provided here was to ensure the basic care, or ADL’s of each patient was met
- ADL’s is defined as Activities of Daily Living
- The ADL’s refers to tasks we do as human beings daily such as hygiene, making sure the patient is bathing and taking care of themselves in that manner
- If the patient is no longer able to do so my job was to provide assistance to them while encouraging as much independence as possible
- ADL’s also refers to tasks such as walking, making their beds, assisting anywhere in their normal functions of life that require any level of assistance
- There were many levels of care in which I provided to my patients.
- At Baptist and with any healthcare position I held I was charged with the task of documenting all areas in which I provided care to the patient
- Documentations of ADL’s were largely important in the care team reviews, and in the treatment planning of each patient I came into contact with.
- The top goal here was to provide the patient along with the families the utmost care, and dignity during their stay at Baptist
- I worked in 2 separate units while employed with Baptist
- I was hired as a tech for Behavioral Med Unit, and finished out my time in Baptist Manor nursing home
- I was fortunate to work with a variety of patients and team members alike
- This has brought me a great deal of diversity to my professional experience.
Education
Online Studies -
Transformation Academy
GED -
Gadsden State Community College
Gadsden, ALAssociate of Science - Psychology
South College
Knoxville, TN05.2026
Basic Introduction to Corrections
Milton, FL11.2019
Skills
- Outgoing collaborator familiar with cash and food handling procedures
- Collaborative Problem-Solving
- Possesses effective communication and time management skills
- Experienced Correctional Officer
- Excellent customer service skills
- High rating in customer care
- Problem solving
- Ability to make quick effective decisions
- Works well with group projects
- Great leadership qualities
- Excellent communicative skills
- Professional report writing
- Basic First Aid training
- Real-Time Decision Making
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Reliability
- Team Leadership
- Active Listening
- Data Entry
- Coaching and Mentoring
- First Aid Training
- CPR Certified
- Incident Reporting
- Theft Prevention
- De-Escalation Techniques
- Detailed Activity Logs
- Legible report writing
- Superb surveillance skills
- Emergency Response
- Professional Demeanor
- Law Enforcement Collaboration
- Dispatch
- Secure Transportation
- Firearms expertise
- Crisis Management Plans
- Federal and State Regulation Compliance
- Frisking Procedures
Awards
- Walgreen’s Employee of the Month October
- Meditation Life Coach
- Yoga Life Coach
- Emotional Intelligence Life Coach
References
- Lt. Stephen Butler, Santa Rosa C.I. Mental Health Lieutenant, (850) 797-0379
- Sgt. Dakota Neely, Santa Rosa C.I. Housing Sergeant, (843) 337-3560
- Stefanie Wilson, Walgreen’s Store Manager, (850) 463-7787
Timeline
Rover Attendant
LAZ Parking
12.2023 - 07.2024
MSR PFM Specialist
Aston Carter- Navy Federal
05.2023 - 11.2023
Cashier
Walgreen’s
10.2021 - 04.2023
Correctional Officer
Santa Rosa Correctional Institution
03.2019 - 10.2021
Cashier
Circle K
11.2018 - 02.2019
Cashier
Whataburger
05.2018 - 11.2018
CNA/PCT
Baptist Healthcare
04.2013 - 05.2015
Online Studies -
Transformation Academy
GED -
Gadsden State Community College
Associate of Science - Psychology
South College
Basic Introduction to Corrections
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