Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney Wilson

Charlotte,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant Manager

RiRa Irish Pub
Charlotte, NC
10.2022 - Current
  • Orchestrate efficient daily operations to uphold high standards in food and service quality.
  • Optimize labor costs through strategic scheduling, cross-training, and adapting staffing levels.
  • Cultivate a positive atmosphere with open communication channels for employee feedback.
  • Conduct interviews, hiring, training, and supervision of staff.
  • Ability to thrive in fast-paced environments by effectively overseeing high-volume operations. Successfully maintained quality service, managed large parties, and handled unexpected events during busy shifts.
  • Monitor and manage inventory for supplies and place orders for beers, wine, and spirits.
  • Motivate staff for peak efficiency and quality performance.
  • Improve team communication through regular meetings, addressing challenges and opportunities.

Bartender

Rumbling Bald
Lake Lure, NC
06.2017 - Current
  • Foster strong relationships with management, filling in per diem when necessary.
  • Promoted a positive work environment through effective teamwork and communication.
  • Built a loyal clientele through outstanding service and engaging conversations.
  • Educated customers on drink options, providing personalized recommendations.
  • Assisted in staff training, sharing expertise in bartending and customer service.
  • Efficiently opened and closed the bar, following established procedures.
  • Cultivated relationships with repeat customers, memorizing drink orders for enhanced loyalty.
  • Maintained a clean, attractive, and well-stocked bar area.

Shift Supervisor

RiRa Irish Pub
Charlotte, NC
03.2022 - 10.2022
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Monitored and maintained health and safety standards for a clean, safe working environment.
  • Professionally handled guest complaints, resolving issues to improve overall satisfaction.
  • Supervised daily cash handling, ensuring accurate accounting and minimizing discrepancies.
  • Provided ongoing coaching for employee growth opportunities within the organization.
  • Coordinated with kitchen and front-of-house personnel for smooth daily operations.
  • Addressed customer complaints with a professional demeanor, utilizing communication and problem-solving skills.

Bartender

RiRa Irish Pub
Charlotte, NC
09.2021 - 10.2022
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication.
  • Promptly addressed guest concerns, enhancing overall customer experience..
  • Assisted in staff training, sharing expertise in bartending and customer service.
  • Efficiently opened and closed the bar following established procedures.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation.
  • Upsold menu items, driving per-sale revenues and maximizing profits.

Assistant Broker

Companion Logistics
Fulton, MD
06.2021 - 02.2022
  • Coordinated with brokers and clients to ensure timely delivery of services.
  • Answered customer questions to maintain high satisfaction levels.
  • Responded promptly to customer complaints or requests for additional information.
  • Provided administrative support by scheduling appointments, arranging meetings and managing calendars.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Server

Wings Etc
Shelby, NC
10.2014 - 11.2015
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff for timely order delivery, ensuring customer satisfaction.
  • Demonstrated strong multitasking skills, managing multiple tables without compromising service quality.
  • Collaborated with team for efficient workflow during busy shifts, providing excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally, maintaining a positive reputation.

Host

Wings Etc
Shelby, NC
04.2014 - 10.2014
  • Maintained a clean and welcoming atmosphere by promptly addressing spills and resetting tables.
  • Assisted servers with food delivery during peak hours for timely service.
  • Provided exceptional customer service by attentively addressing guest needs and concerns.
  • Managed high-pressure situations with composure, handling large parties and unexpected events.
  • Monitored dining area capacity to prevent overcrowding during peak hours.
  • Upheld company standards, contributing to a positive establishment reputation.
  • Supported servers, food runners, and bussers in keeping the dining area ready for every guest.

Education

High School Diploma -

Crest High School
Shelby, NC
06-2014

Skills

  • Restaurant Operations Management
  • Adaptability
  • Mutlitaksing
  • Financial Management
  • Inventory Management
  • Customer-Oriented

Certification

  • ServSafe Certification

Timeline

Restaurant Manager

RiRa Irish Pub
10.2022 - Current

Shift Supervisor

RiRa Irish Pub
03.2022 - 10.2022

Bartender

RiRa Irish Pub
09.2021 - 10.2022

Assistant Broker

Companion Logistics
06.2021 - 02.2022

Bartender

Rumbling Bald
06.2017 - Current

Server

Wings Etc
10.2014 - 11.2015

Host

Wings Etc
04.2014 - 10.2014

High School Diploma -

Crest High School

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