Sydney Wilson
Danville,OH
Summary
Devoted Veterinary Assistant versed in balancing administrative responsibilities with delivering quality veterinary care. Focused on creating calm, inviting office setting to put pet owners and pets at ease. Excellent time management and relationship-building skills with animals and people alike.
Overview
2
2
years of professional experience
Work History
Veterinary Assistant
Village Veterinary Care of Granville
Granville, OH
04.2022 - Current
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Obtained information and history from clients to maintain medical charts.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Provided emotional support to pet owners during difficult times.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Ensured that cages were kept clean at all times.
- Released patients to owners with care directions from veterinary staff.
- Provided detailed patient care instructions to pet owners.
- Prepared laboratory slides for microscopic examinations.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Sterilized and maintained veterinary care instruments and equipment.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Handled and restrained animals following safety requirements and procedures.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Advised clients on animal care, nutrition and behavior problems.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Prepare and make bank deposits.
- Send out billings and pay bills.
Education
Some College (No Degree) - Vet Technician
Penn Foster Career School
Scranton, PASkills
- Animal Safety
- Animal Restraint
- Appointment Scheduling
- Animal Handling
- Client Communication
- Medical Record-Keeping
- Euthanasia Assistance
- Cleaning and Sanitizing
- Tick Removal
- Reception Area Maintenance
- Customer Service
- Filling Prescriptions
- Veterinary Medical Records Software
- Discharging Patients
- Payment Processing
- Patient Charting
- Billing and Invoicing
- Exam Room Preparation
- Medical Recordkeeping
- Effective Multitasking
- Customer Interaction
- Appointment Setting
- Follow-Up Calls
- Room Preparation
- Telephone Etiquette
- Confidentiality
- Rotate Inventory and Restock
Timeline
Veterinary Assistant
Village Veterinary Care of Granville
04.2022 - Current
Some College (No Degree) - Vet Technician
Penn Foster Career School
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