Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Wittorf

San Jose,CA

Summary

Experienced professional with strong background in customer interactions, service solutions and vast inside sales rep experience.. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

27
27
years of professional experience

Work History

Driver and Transport Manager

Bird Scooters
08.2022 - 08.2025
  • Experienced professional with strong background in customer interactions, service solutions and vast inside sales rep experience.. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Inside Sales Representative

Bay Power
09.2012 - 03.2021
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Set up new accounts, established customer credit and set up payment methods.

Parachute Packer

Skydive Santa Rosa
02.1999 - 07.2011
  • Ensured accuracy and safety by diligently inspecting parachutes before packing.
  • Achieved faster turnaround times by prioritizing tasks based on urgency or specific deadlines.
  • Demonstrated adaptability by transitioning between packing different parachute systems as needed, showcasing versatility and commitment to mastering a variety of equipment.
  • Applied knowledge of various parachute systems to expertly address client inquiries about their gear''s functionality or specifications.
  • Collaborated with team members to streamline packing processes and improve overall efficiency.
  • Completed rigorous training program to become certified in various types of parachute systems.
  • Conducted thorough inspections of packed parachutes before each use, ensuring consistent reliability and safety for clients.
  • Minimized potential errors through meticulous attention to detail during the entire packing process.
  • Maintained high-quality standards for all parachute equipment, ensuring customer satisfaction and trust.
  • Increased productivity by staying up-to-date on industry best practices and continuously refining packing methods.
  • Organized and maintained records of team training and health requirements.
  • Inspected items for defects and damage.

Education

No Degree - Microsoft Office Certificate Program

Milpitas Adult Education
Milpitas, CA
10-2009

Gen. Ed

Palo Alto High School
Palo Alto, CA
06-2000

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Money handling
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Sales strategies
  • Professional demeanor
  • Policy and procedure adherence
  • Product recommendations
  • Order processing
  • Client account management
  • Friendly and outgoing
  • Verbal and written communication
  • Excellent communication skills
  • Goal tracking
  • Energetic self-starter

Timeline

Driver and Transport Manager

Bird Scooters
08.2022 - 08.2025

Inside Sales Representative

Bay Power
09.2012 - 03.2021

Parachute Packer

Skydive Santa Rosa
02.1999 - 07.2011

No Degree - Microsoft Office Certificate Program

Milpitas Adult Education

Gen. Ed

Palo Alto High School

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