Sydney Worden
Sheridan ,WY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Office Support Staff
Volunteers Of America
12.2023 - Current
- Serve as the first point of contact for visitors, clients and employees. Greet clients, answer phone calls and direct inquiries to the appropriate individual.
- Provide administrative support by handling tasks such as data entry, document preparation and scheduling appointments.
- Maintain and organize data, records, and files both in physical and digital formats, ensuring easy accessibility and confidentiality.
Front Desk Receptionist
Baymont Inn & Suites Hotel
02.2021 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Daycare Teacher
Sunshine Corner Daycare
08.2019 - 10.2020
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills such as colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Sparked creativity and imagination by helping children discover new things each day.
- Read aloud and played alphabet games to encourage early literacy.
- Identified symptoms of emotional and developmental issues and alerted parents or guardians.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Hostess
Yellowstone Garage
05.2017 - 11.2018
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Helped to plan and execute parties for more than 100 guests, including coordinating menus and preparing tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Hostess
Cowboy Cafe
03.2014 - 02.2015
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Childcare Education
Wyoming Statewide Training And Registry System
08.2020
GED -
Northern Wyoming Community College District - Sheridan College
Sheridan, WY04.2019
Skills
- Organizational abilities
- Communication skills
- Customer service orientation
- Computer proficient
- Detail orientated
Timeline
Office Support Staff
Volunteers Of America
12.2023 - Current
Front Desk Receptionist
Baymont Inn & Suites Hotel
02.2021 - Current
Daycare Teacher
Sunshine Corner Daycare
08.2019 - 10.2020
Hostess
Yellowstone Garage
05.2017 - 11.2018
Hostess
Cowboy Cafe
03.2014 - 02.2015
Childcare Education
Wyoming Statewide Training And Registry System
GED -
Northern Wyoming Community College District - Sheridan College
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