Open To Work
Sydney Yeomans
Houston,TX
Work Preference
Summary
Dedicated administrative and customer service specialist with proven track record in streamlining operations, strengthening client relationships, and achieving service excellence.
Overview
6
6
years of professional experience
Work History
Client Liaison
Molen & Associates
Houston, Texas
03.2026 - Current
- Coordinated client meetings, ensuring agendas and materials were prepared timely.
- Implemented process improvements to streamline client onboarding procedures.
- Maintained accurate records of accounts receivable transactions.
- Managed invoicing processes to ensure timely and accurate account updates.
Customer Service Specialist
Houston Bark Park
Houston, Texas
04.2024 - 03.2026
- Performed administrative duties including greeting clients and visitors, processing payments, and closing open invoices.
- Managed phone calls, scheduling, inquiries, and reservations, ensuring smooth daily operations.
- Implemented solutions to workflow issues, improving efficiency, while addressing customer concerns with a positive, solution-oriented approach.
Patient Care Attendant
BrightStar
07.2022 - 03.2024
- Assisted patients with activities of daily living (ADLs) such as bathing, dressing, feeding, and mobility, prioritizing their comfort, safety, and dignity while monitoring physical and emotional well-being.
- Maintained detailed and accurate records of patient care and condition changes ensuring clear communication and quality outcomes.
Patient Care Attendant
AstroCare
04.2020 - 08.2022
- Supported patient mobility through assistance with walking, transferring, and using mobility aids, while coordinating schedule and providing medication reminders to ensure adherence to treatment plans.
- Monitored and recorded patient's vital signs, alerting healthcare providers to significant changes for timely interventions, while serving as liaison between patient and care team for optimal care.
Education
Associate of Arts - Applied Psychology
University of Houston
Houston, TXSkills
- Microsoft 365
- CRM software utilization
- Zoho One
- Payment processing
- Gingr
- Client relationship management
- Accounts receivable management
- Handling high volumes of calls
- Handling high volumes of emails
- Customer service excellence
Volunteer Experience
- Operation Pets Alive, Marketing Volunteer
Assisted with online campaigns, social media engagement, and content creation.
Helped increase awareness and outreach efforts to facilitate pet adoption and community involvement.
- Third Coast Pet Alive, Marketing Volunteer
Helped facilitate events, taking payment and donations, content creation, worked in-junction with local shelters and marketplaces.
Languages
- English
- American Sign Language (ASL)
Timeline
Client Liaison
Molen & Associates
03.2026 - Current
Customer Service Specialist
Houston Bark Park
04.2024 - 03.2026
Patient Care Attendant
BrightStar
07.2022 - 03.2024
Patient Care Attendant
AstroCare
04.2020 - 08.2022
Associate of Arts - Applied Psychology
University of Houston