Sydney Young
Thomasville,NC
Summary
Dynamic professional with extensive experience as a Detention Lieutenant at Davidson County Sheriff's Office, excelling in decision-making and report writing. Proven ability to lead teams and enhance client relationships, fostering collaboration and effective communication. Committed to safety and mental health awareness, ensuring high-quality service delivery in high-stress environments.
Overview
6
6
years of professional experience
Work History
Detention Lieutenant
Davidson County Sheriff's Office
06.2021 - Current
- Enforced compliance with departmental policies and procedures during daily operations.
- Assisted in conducting thorough investigations, gathering evidence, and preparing detailed reports.
- Collaborated with law enforcement agencies to ensure effective communication and coordination.
- Monitored inmate behavior and maintained order within correctional facilities.
- Conducted regular inspections of facilities to identify safety hazards and implement corrective actions.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
Case Manager
Guilford County Social Services
05.2020 - 05.2021
- Coordinated client assessments to determine eligibility for social services and support programs.
- Developed and maintained individualized service plans to address clients' specific needs and goals.
- Facilitated communication between clients, service providers, and community resources to ensure comprehensive care.
- Monitored client progress and adjusted plans as necessary to enhance outcomes and effectiveness of services.
Client Relationship Manager
Catholic Charities
06.2019 - 04.2020
- Cultivated strong relationships with clients to enhance service delivery and satisfaction.
- Implemented client feedback mechanisms to drive continuous improvement in program offerings.
- Coordinated cross-functional teams to address client needs and streamline communication processes.
- Developed training materials for staff on best practices in client engagement and relationship management.
- Oversaw project management efforts, ensuring timely delivery of services aligned with client expectations.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
Education
High School Diploma -
Wheatmore High School
Trinity, NC Bachelor of Arts - Sociology
Coastal Carolina University
Conway, South Carolina, SC05-2019
Skills
- Decision-making
- Report writing
- Public relations
- Meetings and presentations
- Staff oversight
- Collaborative mindset
- Time management
- Multitasking and organization
- Team leadership
- Verbal and written communication
- Mental health awareness
- Training and mentoring
Timeline
Detention Lieutenant
Davidson County Sheriff's Office
06.2021 - Current
Case Manager
Guilford County Social Services
05.2020 - 05.2021
Client Relationship Manager
Catholic Charities
06.2019 - 04.2020
High School Diploma -
Wheatmore High School
Bachelor of Arts - Sociology
Coastal Carolina University