Sydney A. Kooyer
Grand Rapids,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resources or administrative position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Barista/Barista Trainer
Starbucks
08.2018 - Current
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, sharing knowledge of coffee making techniques and Starbuck's customer service standards resulting in stronger staff development and increased productivity.
- Managed daily shift assignments based on peak business hours to reduce operational backlogs and support full shift-coverage.
- Responsible for organizing and setting up retail and seasonal promotions quarterly.
- Accurately calculated and distributed daily cash tips.
- Acquired problem-solving skills in a high stress and busy environment.
- Awarded 2020 Partner of the Quarter (POQ) for significant contributions to the company.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Strengthened communication skills through regular interactions with others.
Line Server
Qdoba Mexican Grill
08.2016 - 08.2018
- Managed customer deliveries and carry out orders to promote maximum satisfaction.
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
Education
Bachelor of Arts in Business - Business Administration
W. P. Carey School of Business, Arizona State University
05.2024
Associate of Business - Business Administration
Grand Rapids Community College
04.2021
Skills
- Onboarding and Training
- Leadership and Team-Building
- Conflict Resolution and Exceptional Customer Service
- Organizational and Time Management
Websites
Leadership Experience
- Responsible for building a strong foundational knowledge and skillset for newly hired baristas.
- Designated as the lead trainer to coach staff on equipment, coffee knowledge and Starbuck's customer-focus business strategy.
- Appointed to lead partners in regular quarterly team development and ethics training sessions.
- Earned “Coffee Master” certification after completing rigorous training to further my expertise and share my coffee knowledge with partners and customers.
Volunteer Experience
Matthew’s House Ministry, Grand Rapids, MI
Supported underprivileged families with meals in fun and smooth-running events.
Children’s Ministry, Spring Valley Church, Allendale, MI
Volunteered to care for infant children for the congregation at church events.
Mel Trotter Ministries, Grand Rapids, MI
Assisted local charity to serve disadvantaged families and engage in fellowship in Annual Thanksgiving Community Meal events.
Timeline
Barista/Barista Trainer
Starbucks
08.2018 - Current
Line Server
Qdoba Mexican Grill
08.2016 - 08.2018
Bachelor of Arts in Business - Business Administration
W. P. Carey School of Business, Arizona State University
Associate of Business - Business Administration
Grand Rapids Community College
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