Sydney A. Watson
4172 Baychester Ave,Bronx, New York
Summary
A responsible and service focused Healthcare professional with expertise in patient care and proficient with charting skills. Skilled at monitoring ongoing conditions with knowledge of documentation practices. Compassionate nature provides families with peace of mind while offering ambulation and personal assistance to meet diverse patient needs. Excellent relationship-building, prioritization and time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Liaison
Montefiore Medical Center
Tarrytown, NY
06.2021 - Current
- Utilize an computerized database system (Epic Production, Cisco, Finesse, Verint), departmental contacts, published internal and external documents and independent judgment in order to respond to all customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns by answering customer telephone calls promptly to avoid on-hold wait times.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Research Associate/ Fellow
U-RISE DSU STAR Program
Dover, DE
06.2020 - 06.2021
- Conduct research in biomedical related laboratory at Delaware State University under direct supervisor of mentor
- Maintained site monitoring schedules to facilitate effective communication with members of clinical team.
- Organized and maintained research study regulatory documents in site binder to maintain accuracy and integrity.
- Publications, abstract submission, presentations) at the end of each semester.
- Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion.
ER Medical Scribe
Bayhealth Medical Center
Dover, DE
11.2019 - 06.2021
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Selected appropriate ICD-10 and CPT codes for records.
- Processed paperwork such as discharges and transportation orders to coordinate patient movements.
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
Education
Bachelor of Science - Nursing
Monroe College
The Bronx, NY01.2024
Bachelor of Science - Forensic Biology
Delaware State University
Dover, DE08.2021
Skills
- Laboratory Skills: Inventory Control, Specifications Conformance, Experimental Procedures, Laboratory Operation, Biohazardous Waste Disposal, Biology and Chemistry Training
- Customer Service: Verifying Eligibility, Collections Processing, Evaluating Quality of Care, Diagnostic Codes, Patient Care and Monitoring, Knowledge of Community Services and Programs
- Multitasking and Organization
Certification
General Biology I & II, Cell Biology, Molecular Biology, Microbiology, Physiology, General Chemistry I &
II, Organic Chemistry I&II, Survey of Forensic Science, Forensic Biology, Intro to Criminal Justice, Foren-
sic Investigative Lab, Biostatistics, Calculus I, Criminology, Physics I & II
Languages
English
Native or Bilingual
Timeline
Customer Service Liaison
Montefiore Medical Center
06.2021 - Current
Research Associate/ Fellow
U-RISE DSU STAR Program
06.2020 - 06.2021
ER Medical Scribe
Bayhealth Medical Center
11.2019 - 06.2021
Bachelor of Science - Nursing
Monroe College
Bachelor of Science - Forensic Biology
Delaware State University
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