Sydney B. Hogan
Frankfort,Kentucky
Summary
Highly motivated and seasoned professional with 17+ years of Transportation and warehouse/manufacturing leadership experience; obtained from positions within manufacturing environments. A professional, creative, and service-oriented team player adept at operating in high stress environments; offering a strong work ethic and determination to complete tasks in a timely manner, accurate and detail-oriented with extensive book keeping and clerical knowledge, with a unique combination of technical and analytical skills.
Overview
18
18
years of professional experience
Work History
Director of Transportation
Steelblue
Frankfort, KY
03.2022 - Current
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing the shipping dept.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Identified opportunities to reduce cost and improve productivity.
- Consistently met company and department objectives within budget and time constraints.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Created and enforced policies and procedures for entire logistics team.
- Directed investigations to verify and resolve customer or shipper complaints.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
Shipping Supervisor
Cornerstone BB
Frankfort, KY
02.2015 - 03.2022
- Supervises employees engaged in verifying and keeping records on incoming and outgoing shipments and in preparing items for shipment.
- Ensures compliance with DOT regulations including the review of daily drivers log sheets, accident reporting and investigation, drug testing requirements, and transportation equipment maintenance.
- Provides initial and ongoing training and evaluation to assigned delivery personnel related to job duties and performance expectations.
- Plans, organizes, and supervises the delivery function of the department ensuring timely and efficient delivery of high quality products.
- Works effectively with company and contract carriers to schedule deliveries and the pickup of returned material.
- Ensures the cost effectiveness of the delivery function, including the control of labor utilization- preventing excess hours, downtown, and overtime, and efficient usage of transportation related equipment.
- Studies shipping notices, bill of lading, invoices, orders, work assignments, shipping methods.
- Interact directly with customers on a limited basis in order to resolve complaints of handling damage, delivery times and/ or document accuracy.
- Conduct weekly safety meetings, ensure training of associates, enforce company safety regulations, and work closely with the Safety Specialist to provide ongoing safety improvements.
- Perform various administrative tasks: approve payroll, write evaluations, write various associate memos, and records shift efficiency statistics.
Accounts Receivable Support Specialist
Aramark
Lexington, KY
05.2014 - 01.2015
- Performed quality assurance on collection calls to ensure proper customer service protocol was followed.
- Instructed personnel on possible improvement tactics for future calls.
- Processed payments utilizing Oracle Software.
- Processed billing statements and receipts for customer invoices as well as POD requests.
- Researched and managed customer accounts to ensure accuracy in all facets.
Procurement Clerk/Buyer
Amazon.com
Lexington, KY
12.2010 - 04.2014
- Managed supply base to include renewal of agreements and assisting suppliers in problem solving and tracking corrective actions.
- Conducted commercial supplier assessments for potential new suppliers.
- Gathered and analyzed supplier data to prepare analysis and recommendation for supplier selection.
- Worked with suppliers to develop continuous improvement plans, metrics to monitor performance, and cost savings plans.
- Independently troubleshot issues/concerns and determined course of action.
- Analyzed customer purchasing history to determine future quantities to purchase.
- Performed Just in Time ordering.
- Maintained inventory controls to ensure appropriate product levels.
- Obtained cycle counts.
- Assisting purchasing group in creating and implementing process / system improvements.
- Process receiving and invoices to relay to accounts payable.
- Communicated with sales and vendors to accommodate variations of orders sizes.
Shipping Clerk
Amazon.com
Lexington, KY
03.2007 - 01.2011
- Supervised material flow, storage, and global order fulfillment.
- Maintained accurate stock records and schedules.
- Packed containers and re-packed damaged containers.
- Unloaded, picked, staged, and loaded products for shipping.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
- Verified and recorded the count and condition of cargo received.
- Worked at a rapid pace to meet tight deadlines.
Customer Returns Specialist
Amazon.com
Lexington, KY
10.2006 - 03.2007
- Trained 100 new employees quarterly.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Created new processes and systems for increasing customer service satisfaction.
- Processed and issued money orders for customers.
- Processed merchandise returns and exchanges.
Education
Studied Human Resource Management
Bluegrass Community And Technical College
Lexington2011
High School Diploma -
Western Hills High School
Frankfort, KY2006
Skills
- Logistics Management
- Warehouse Management
- Fleet Management
- Route Planning
- Supply Chain Optimization
- Cross-functional team leadership
- Vendor Management
- Continuous Improvement
- Project Management
- Shipping cost reduction
- Customer Service
Timeline
Director of Transportation
Steelblue
03.2022 - Current
Shipping Supervisor
Cornerstone BB
02.2015 - 03.2022
Accounts Receivable Support Specialist
Aramark
05.2014 - 01.2015
Procurement Clerk/Buyer
Amazon.com
12.2010 - 04.2014
Shipping Clerk
Amazon.com
03.2007 - 01.2011
Customer Returns Specialist
Amazon.com
10.2006 - 03.2007
Studied Human Resource Management
Bluegrass Community And Technical College
High School Diploma -
Western Hills High School
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