Sydney Collins
22253 N State Hwy 307,AR
Summary
Dynamic professional with proven organizational and time management skills, honed as Branch Manager at Centennial Bank. Enhanced customer satisfaction through effective client relations and streamlined operations. Adept at data entry and scheduling, with a strong focus on team development and achieving performance goals. Committed to fostering long-term client partnerships.
Overview
6
6
years of professional experience
Work History
Receptionist
George Termite & Pest Control
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Branch Manager
Centennial Bank
09.2019 - 01.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
High School Diploma -
05-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Customer/Client relations
- File management
Timeline
Receptionist - George Termite & Pest Control
02.2025 - Current
Branch Manager - Centennial Bank
09.2019 - 01.2025
Pottsville High School - High School Diploma,
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