Sydney E. McMillion
Gahanna,OH
Summary
Detail-oriented Assistant Manager offers more thanan extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Graeter's Ice Cream
Gahanna, OH
06.2019 - Current
- Solved problems, handled escalated issues and mitigated risks.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Sales Associate
Journeys Shoes
Columbus, OH
07.2018 - 08.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Completed assigned training to stay updated on important policies and procedures.
Team Member
Noodles & Company
Gahanna, OH
08.2017 - 05.2018
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Built and maintained working relationships with peers and upper management.
Education
Bachelor of Arts -
The Ohio State University
Columbus, OH05-2026
High School Diploma -
Westerville North High School
Westerville, OH05.2019
Associate of Arts -
Columbus State Community College
Columbus, OHSkills
- Verbal and Written Communication
- Team Leadership
- Documentation and Reporting
- Teamwork and Collaboration
- Calm Under Pressure
- Customer Service
Certification
- Ethics, Confideniality, and Communication in Wraparound Ohio Rise CME Care Coordination Training: 04/01/2024 Certified: 04/01/2024
- Intensive Care Coordination Training: 04/17/2024
- Practice Pillars: Strengths Training: 05/02/2024
- Practice Pillars: Needs Training: 05/09/2024
- Practice Pillars: Teams Training: 04/18/2024
- Practice Pillars: Determined Training: 04/25/2024
- Safety and Crisis Planning for Care Coordinators Training: 05/20/2024
- Introduction to Motivational Interviewing Training: 05/01/2024
- Ohio Childrens Initiative CANS and TCOM Training: 04/30/2024 Certified: 05/21/2024
Timeline
Assistant Manager
Graeter's Ice Cream
06.2019 - Current
Retail Sales Associate
Journeys Shoes
07.2018 - 08.2019
Team Member
Noodles & Company
08.2017 - 05.2018
Bachelor of Arts -
The Ohio State University
High School Diploma -
Westerville North High School
Associate of Arts -
Columbus State Community College
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