Sydney Kianes
Killeen,TX
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Proactive and versatile with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Sales Associate
Armstrong McCall Beauty Supply
Killeen, TX
02.2024 - 04.2025
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Recommended, selected and located merchandise based on customer desires.
- Collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
- Handled returns and exchanges according to company policies.
Personal Shopper
HEB Grocery Store
Killeen, TX
11.2021 - 02.2024
- Listened to customer needs to identify and recommend best products and services.
- Secured and stored items until customer pickup.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Asked store associates for help locating missing products.
- Greeted customers and answered product or service questions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Completed pickup and shopping orders for customers within local area.
Assembly Line Worker
Wilsonart
Temple, TX
10.2019 - 03.2021
- Completed accurate assembly work by positioning and aligning components.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Determined work assignments and assembly procedures to maximize efficiency and productivity.
- Performed quality checks on products and documented discrepancies.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Organized work area daily to ensure efficient workflow throughout shift.
- Recognized defective material and reported issues to management.
- Followed standard operating procedures while performing tasks on the assembly line.
- Maintained accurate records of product counts and materials used during assemblies.
- Monitored assembly line operations and identified any issues or problems that arose.
- Ensured work areas were kept clean and organized at all times.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Resolved assembly problems by altering dimensions to meet specifications.
Education
Health Sciences
Temple College
Temple, TXSkills
- Customer service
- Point of sale
- Product knowledge
- Sales processing
- Inventory management
- Client relationship management
- Effective communication
- Problem solving
- Time management
- Product recommendations
- Data entry
- Cash handling
- Visual merchandising
- Inventory and stocking
- Order processing
- Detail-oriented
- Shipment processing
- Store operations
- Reliable and responsible
- Product ordering
- Teamwork and collaboration
- Store opening and closing
- Checkout processing
- Organizational skills
- Listening skills
- Positive and professional
- Meeting deadlines
- Retail loss prevention
- Multitasking capacity
- Continuous improvement
- Adaptability and flexibility
Timeline
Sales Associate
Armstrong McCall Beauty Supply
02.2024 - 04.2025
Personal Shopper
HEB Grocery Store
11.2021 - 02.2024
Assembly Line Worker
Wilsonart
10.2019 - 03.2021
Health Sciences
Temple College
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