Overview
Work History
Education
Skills
Languages
Work related references
Character References
Timeline
Generic

Sydney L Dillman

Victor,United States

Overview

10
10
years of professional experience

Work History

Coach

Town of Rush
Rush, NY
02.2024 - Current
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Created individualized plans and monitored progress of athletes towards set objectives.
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
  • Instructed players on proper techniques, strategies, rules and regulations of the sport.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Observed practices and games in order to evaluate player performance levels and provide feedback.
  • Encouraged players with positive reinforcement during game play or practice sessions.
  • Adhered strictly to safety protocols while supervising practices or competitions.
  • Established professional relationships with team members and coaches.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.

Sales Representative

Ide Volkswagen
East Rochester, NY
12.2022 - Current
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Maintained accurate records of all sales and prospecting activities.
  • Researched competitors' products, prices, and sales techniques.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Attended industry events such as conferences, seminars.
  • Identified opportunities for cross-selling additional products and services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Reviewed monthly performance against targets set by management team.
  • Utilized CRM software tools to track progress of each sale cycle stage.
  • Assisted in developing promotional materials such as flyers, brochures.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Recommended changes in products and services based on customer feedback.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Created successful strategies to develop and expand customer sales.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Used CRM database to track referral and appointment data.
  • Recommended merchandise to customers based on needs and preferences.
  • Described merchandise and explained use, operation and care.
  • Greeted customers to determine wants or needs.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Receptionist

Ide Volkswagen
East Rochester, NY
09.2022 - Current
  • Communicated with Volkswagen incentives on claims and also made sure the dealership was organized throughout every deal.
  • Worked with Volkswagen distribution and staying updated on incoming cars and configuring numbers through our systems for incoming cars.
  • Became familiar with documents for building deals and organizing and submitting the correct information for reporting deals.
  • Became familiar with Automate, Carfax, Kelly Blue Book, and OMD web that affiliates with Volkswagen.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
  • Processed financial documents, contracts, expense reports and invoices.

Independent Sales Consultant

Mary Kay
Elmira, NY
09.2021 - Current
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
  • Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
  • Processed ACH, debit and credit card transactions for clients.
  • Attended trade shows, job fairs and training, maintaining current knowledge of available products.
  • Participated and executed new product line launch parties to enhance consumer knowledge and promote company product solutions.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.

Coach

Travel Softball
Victor, US
04.2018 - Current
  • Instructed individuals and groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results
  • Fostered a culture of good sportsmanship, cooperation and responsibility
  • Helped children know their place in each inning and batting order
  • Supervised practices and contests, prioritizing safety at all times
  • Recruited players and attended all practices
  • Developed training and strengthening program for pitchers
  • Taught a range of sport-specific skills in a clear, safe manner.

Volunteer

Canandaigua VA Medical Center
Canandaigua, NY
06.2014 - Current
  • Encouraged people to be active in community through organizational events and projects.
  • Used strong verbal and written communication skills to convey messages to others.
  • Set up tables and chairs and unloaded equipment for various volunteer events.
  • Recreational Therapy
  • Completed 95 cumulative hours up to date

Cashier

Tops Markets
Farmington, US
07.2019 - 08.2022
  • Fulfilled customers transactions, handled cash and credit, and built strong customer rapport
  • Created a friendly/positive impression at the checkouts
  • Insured customer satisfaction with fast accurate friendly professional service
  • Maintain a friendly and cordial relationship with the customers by greeting them and assisting them with every issue
  • Managed register, stocked shelves, provided customers with assistance as needed
  • Contributed to team effort by accomplishing related results as needed
  • Managed customer problems with tact and attention to prompt customer service
  • Expressed appreciation and invited customers to return to the store
  • Kept work space clean and organized
  • Always made myself readily available for the benefit of the team
  • Entered new customer information into company system
  • Interacted which every customers, making sure he or she were happy before leaving
  • Helped customer make selections by building customer confidence; offering suggestions and opinions
  • Welcomed customers by greeting them; offering them assistance.

student teacher

Elmira College
Elmira, US
09.2019 - 05.2020
  • For an Accelerated Learning Institution with rigorous curriculum, create and implement daily lesson plans for students with a varying levels of ability
  • Additionally supervise special student events outside of the classroom
  • Collaborate with colleagues as the Math Coordinator and train new educators as a patient and inspiring Mentor Teacher
  • Mentored and tutored students in a variety of educational topics.
  • Developed lesson plans and activities to engage students in the learning process.
  • Evaluated student work, provided feedback, and tracked their progress over time.
  • Monitored student behavior during class sessions and field trips.
  • Implemented assessment tools to identify academic gaps or needs among students.
  • Developed individualized learning plans for each student based on their strengths and weaknesses.
  • Encouraged positive relationships between students by promoting collaboration within groups.

Cashier

Target
Victor, US
06.2017 - 06.2019
  • Worked with and are familiar with cash, debit and credit
  • Greet and acknowledge all customers in a friendly, professional manner, providing quick, responsive customer service
  • Greet customers entering establishments
  • Kept work space clean and organized
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Created a friendly/positive impression at the checkouts
  • Maintain a friendly and cordial relationship with the customers by greeting them and assisting them with every issue
  • Used proper customer relations etiquette so all customers received a warm friendly check out experience

Education

Associate of Science - Human Services

Elmira College
06.2022

GED -

Victor Central Schools
06.2018

Skills

  • Great attention to detail
  • Able to accurately check guest identification
  • Excellent people and customer service skills
  • Time-management skills
  • Ability to work in a fast-paced environment and remain calm while doing so
  • Good leadership skills
  • Able to accept criticism
  • Good decision-making and problem-solving skills
  • Team Member Motivation
  • Processing Payments
  • Good Work Ethic
  • Flexible Schedule
  • Relationship Building
  • Computer Skills
  • Planning & Organizing
  • Customer Service
  • Problem Resolution
  • Friendly, Positive Attitude
  • Team Building
  • People Skills
  • Microsoft Office
  • Organizational Skills
  • PPE Use
  • Reliable & Trustworthy
  • Critical Thinking
  • Active Listening

Languages

  • Spanish Language – somewhat fluent, taught basic language

    • Work related references

    Regina Deck, Canandaigua VA Medical Center

    phone: (585) 393-7761

    Arielle Ryan, Mary Kay Independent Sales Director

    Phone: (607) 215-6726

    Character References

    Tiffany Lobdell

    Phone: (607) 351-3464

    Kristen Simmons

    Phone: (585) 746-3564

    Timeline

    Coach

    Town of Rush
    02.2024 - Current

    Sales Representative

    Ide Volkswagen
    12.2022 - Current

    Receptionist

    Ide Volkswagen
    09.2022 - Current

    Independent Sales Consultant

    Mary Kay
    09.2021 - Current

    student teacher

    Elmira College
    09.2019 - 05.2020

    Cashier

    Tops Markets
    07.2019 - 08.2022

    Coach

    Travel Softball
    04.2018 - Current

    Cashier

    Target
    06.2017 - 06.2019

    Volunteer

    Canandaigua VA Medical Center
    06.2014 - Current

    Associate of Science - Human Services

    Elmira College

    GED -

    Victor Central Schools

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