Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Determined leader with a high degree of professionalism and problem-solving resolution capabilities. Effective in leading a collaborative team process in a thriving workplace. Proficient in vendor management and a dynamic critical thinker with skills to master new concepts and ideas.
Hi, I’m
Sydney N. Vallery
Support Specialist
Madisonville,LA
Summary
Overview
8
years of professional experience
Work History
Republic Finance
Credit Support Specialist
09.2019 - 09.2020
Job overview
- Managed user and systems accounts in Active Directory: account creations, deletions, and password resets
- Assist branches with online application issues including security credit freeze, routing applications to the correct queue and credit reporting error messages
- Assist with responding to E-Oscar credit disputes from Equifax and Experian
- Submit credit reporting corrections and deletions to E-Oscar
- Document and update documentation as needed
- Take part in Special projects as assigned
- Monitored financial covenant tracking system to verify compliance.
- Reviewed financial statements and identified inconsistencies and inaccuracies.
- Investigated and resolved customer disputes related to credit decisions.
- Made decisions and recommendations about extending lines of credit.
- Maintained compliance with applicable regulations and laws governing consumer credit.
Republic Finance
Credit Support Specialist
04.2022 - Current
Job overview
- Managed user and systems accounts in Active Directory: account creations, deletions, and password resets
- Assist branches with online application issues including security credit freeze, routing applications to the correct queue and credit reporting error messages
- Assist with responding to E-Oscar credit disputes from Equifax and Experian
- Submit credit reporting corrections and deletions to E-Oscar
- Document and update documentation as needed
- Take part in special projects as assigned
- Reviewed financial statements and identified inconsistencies and inaccuracies.
- Monitored financial covenant tracking system to verify compliance.
- Investigated and resolved customer disputes related to credit decisions.
- Made decisions and recommendations about extending lines of credit.
- Performed credit reviews on corporations to assess financial conditions.
Mid Delta Home Health and Hospice
Scheduling Coordinator
09.2020 - 02.2020
Job overview
- Planned, coordinated, and managed volunteer training and orientation programs
- Managed the accurate and timely processing of all invoices
- Handled daily A/P processes
- Coordinated bereavement counseling with social workers on behalf of families
- Managed vendor/supplier relations
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 15 employees.
- Interceded between employees during arguments and diffused tense situations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Continue Care Home Health
Hospice Coordinator
08.2017 - 06.2019
Job overview
- Planned, coordinated, and managed volunteer training and orientation programs
- Managed the accurate and timely processing of all invoices
- Handled daily A/P processes
- Coordinated bereavement counseling with social workers on behalf of families
- Managed vendor/supplier relations
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Spearheaded and implemented new projects to expand scope of engagement.
Tower Loan of Greenville
Branch Manager
05.2016 - 07.2017
Job overview
- Assisted in training, hiring, and staff development
- Effectively presented both former and new customers with solutions for their financial needs
- Ensured compliance to state and federal laws
- Assisted in coordinating activities within the branch to achieve volume, growth in net receivables, profit objectives and customer satisfaction.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Boosted sales and customer loyalty through incentive programs.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
Dollar General
Customer Service Representative
08.2015 - 12.2015
Job overview
- Processed sales transactions
- Balanced cash nightly
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Mississippi Delta Community CollegeMoorhead, MS
Associate of Arts from Business Administration
05.2016
University Overview
Skills
- Accounts Payable Processes and Management
- Journal Entries & General Ledgers
- Team Building & Staff Scheduling
- Vendor Management
- Reporting
- Accounts Administration
- Microsoft Office
- Payroll
- Customer Satisfaction
- Report Findings
- Customer Experience
- Office Operations
- Client Relationships
- Staff Support
- Filing Systems
- Financial Data Analysis
- Assess Credit Risk
- Financial Strategy Management
Timeline
Credit Support Specialist
Republic Finance
04.2022 - Current
Scheduling Coordinator
Mid Delta Home Health and Hospice
09.2020 - 02.2020
Credit Support Specialist
Republic Finance
09.2019 - 09.2020
Hospice Coordinator
Continue Care Home Health
08.2017 - 06.2019
Branch Manager
Tower Loan of Greenville
05.2016 - 07.2017
Customer Service Representative
Dollar General
08.2015 - 12.2015
Mississippi Delta Community College
Associate of Arts from Business Administration
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