SYDNEY Patrick
El Paso
Summary
Professional with extensive experience in providing exceptional customer service. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
American Tattoo Society
12.2023 - Current
- Maintained and organized the lobby and front desk area to present a welcoming environment when clients would first walk in.
- Greeted all customers when they came in, and assisted them with any questions they had.
- Handled all phone calls, scheduling appointments, and answering questions about pricing and availability.
- Was able to schedule appointments properly, with the correct timeframe to not overlap or cause issues.
- Took payments through Square POS and checked out clients, as well as creating payment plans, and using the Military Star Card.
- Appointment reminders and confirmations the day before
- Customer service in helping the clients feel comfortable asking questions and getting with the right artist
- Confirmed appointments, communicated with clients, and updated client records.
- Hitting sales goals
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Lash Technician
TROPIK BEAUTY LLC
06.2020 - 05.2024
- Used inventory management software to track products and determine when to reorder.
- Utilized scheduling software to organize work and keep track of daily tasks.
- Followed state regulations regarding sterilization and disinfection procedures for equipment and supplies.
- Maintained cleanliness to prevent exposure to infections and other harmful conditions.
- Communicated with clients to foster understanding of treatment process and expected results.
- Ordered, displayed, and maintained supplies.
- Scheduled client appointments.
Front Desk Receptionist
DEARBORN WEST DENTAL
09.2019 - 06.2020
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
- Contacted insurance companies to verify patient eligibility and coverage.
- Greeted persons entering the establishment to determine the nature and purpose of the visit.
- Established and maintained positive relations with patients, staff, and insurance companies.
- Processed patient referrals and prepared necessary paperwork.
- Collaborated with dental assistants, hygienists, and other dental staff to ensure patient satisfaction.
- Filed data received from insurance carriers and secondary providers in appropriate patient charts.
- Organized charts regularly in accordance with clinics' policies and procedures.
- Transmitted information or documents to doctor offices, pharmacies and patients through fax machine, email and telephone.
Hair Salon Assistant
SALON BELLISSIMO
05.2019 - 09.2019
- Cleaned and sanitized tools and equipment after each client.
- Ensured client satisfaction by providing excellent customer service.
- Offered refreshments of ice water, coffee or tea to incoming clients.
- Set up hairstylist workstations and treatment rooms with necessary products, equipment and supplies.
- Organized store merchandise shelves by style and color to promote visually appealing environment.
- Operated cash register to receive payments for services and issue change and receipts.
- Prepared client's hair for cuts and styling by shampooing and conditioning client.
- Helped with inventory management by restocking and facing styling products.
- Washed, folded and arranged salon towels and robes in attractive displays.
- Scheduled client appointments.
Hair Salon Receptionist
SALON 621
07.2018 - 04.2019
- Documented guest information with computer software as directed.
- Prioritized guest satisfaction with clear communication of spa service conditions.
- Answered phone calls to record new bookings and respond to service questions.
- Booked precise spa appointments to prevent scheduling conflicts.
- Opened and closed spa daily by following standard operating procedures.
- Maintained organized workspace to positively reflect spa quality.
- Established familiarity with frequent guests to build customer loyalty.
- Handled cancellations and time changes to produce updated appointment schedules.
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
- Operated telephone switchboard to answer and forward calls.
- Maintained tidy, presentable reception area with necessary stationary and materials.
Education
HIGH SCHOOL DIPLOMA -
Inter-City Baptist School
Allen Park, MI05.2018
Skills
- Maintaining Clean Work Areas and Equipment Sterility
- Customer Experience
- Inventory Management Procedures
- Phone Inquiries
- Sanitation Standards
- Payment processing expertise
- Organization and efficiency
- Customer service
- Time management
- Cash handling
- Telephone etiquette
- Team collaboration
- Scheduling
- Verbal and written communication
- Customer service mindset
- Customer service and retention
Timeline
Front Desk Receptionist
American Tattoo Society
12.2023 - Current
Lash Technician
TROPIK BEAUTY LLC
06.2020 - 05.2024
Front Desk Receptionist
DEARBORN WEST DENTAL
09.2019 - 06.2020
Hair Salon Assistant
SALON BELLISSIMO
05.2019 - 09.2019
Hair Salon Receptionist
SALON 621
07.2018 - 04.2019
HIGH SCHOOL DIPLOMA -
Inter-City Baptist School