JD Edwards
SYDNEY SADE MATHIS
Customer Experience Specialist
Cartersville,GA
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Client Support Representative
MVE Biological Solutions
Ball Ground, GA
05.2021 - Current
- Consolidate data from multiple systems to facilitate inventory availability check and order entry process
- Perform various order management functions including order entry and expediting
- Follow appropriate procedures ensuring accurate order entry and order fulfillment
- Mastered several order entry systems and catalog databases for the Center of Disease Control
- Facilitated and led all backlog and operations reviews with sales, manufacturing and logistics increasing communication among groups
- Coordinated with freight forwarders/carriers and internal logistics department to arrange for the movements of materials
- Developed consumer-specific transportation and logistics solutions including air, ocean, and US clearance solutions
- Managed consolidation and logistics of equipment and final delivery to customers.
Commercial Customer Service Representative
Shaw Industries
Cartersville, GA
10.2013 - 05.2021
- Ensures customer orders are delivered to specifications and in a timely manner
- Process email and sample orders distributed by sales reps and vendors
- Communicate with operations pertaining to backorder, stock and production of products
- Communicate with clients to identify and define project requirements, scope and objectives
- Leverages on average 300 customer relationship management CRM to resolve irate and customer issues
- Executes knowledge sharing with new hires on the purchase order process and customer relations
- Implements and monitors programs as directed by management, and see the programs through to completion
- Strives to ensure policies and guidelines are followed 100% during customer and vendor ordering process
- Ensures customer satisfaction with general office management, answering and directing phone calls, speaking with clients, assisting an employer and clerical work (including maintaining records and entering data)
- Utilizes Salesforce to retrieve style specifications and account information to process sample orders and respond quickly to their requests
- Writes and distributes email, correspondence memos, letters, faxes and forms, and process PO’s
Auditor
Hampton Inn Acworth
Acworth, GA
09.2020 - 03.2021
- Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
- Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
- Acquire and maintain knowledge of local attractions and amenities to provide service to guests needing such information
- Ensure collections, including credit card and direct bill, are executed in accordance with company policies
- Maintain proper control over keys, safe deposits, and all company and guest property
- Ensure rates are optimized by monitoring competitor occupancy and rates
- Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation
- Properly quote daily rates and issues credits
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Order Management Representative
Signal Brands Fashion District Downtown
Los Angeles, CA
07.2017 - 01.2018
- Managed the order fulfillment (average of 400 orders/week) process from order to shipping and invoicing
- Updated or make changes to sales orders due to dropped or canceled styles, price changes, changes to the ship window, or short shipments from the factory
- Provided customer service and operations support to our 25 international distributors and internal customers
- Ensured production is on time, freight is scheduled and shipped, required documentation are provided on time for customs clearance, invoicing is complete, and any other logistics issues are addressed and resolved
- Managed customers’ orders, handing customer inquiries, product information, and product availability, resolving customer and shipping issues
- Tracked product flow against order ready dates, partnering with production and the factories to ensure on-time shipping and communicating any delays or issues to sales and the customer
- Communicated any changes or holds on orders as they occur and partners with sales for a quick solution
- Managed and process claims (defectives and shortages) received at the end of shipping
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Folded and arranged merchandise in attractive displays to drive sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Displayed merchandise by arranging in appealing ways to boost sales.
Fashion Stylist
Express Fashion
Dunwoody, GA
06.2015 - 08.2016
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
- Assist with product launch changes according to company SOP
- Capitalized on industry product knowledge to provide fashion consultations.
- Deliver on all aspects of the customer experience model
- Manipulate various fashion techniques, including mixing different fabrics, colors, and textures.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further
- Kept track of current, developing, and changing regional and global trends in fashion and design.
- Organizes the wardrobes and outfits designed for clients and customers.
- Demonstrate the capacity to remain adept and current with style trends to produce a positive customer experience.
- Executed, persuasive sales techniques to increase store revenue by 8%.
Data Entry Specialist
Bartow County School Board
Cartersville, GA
05.2013 - 08.2016
- Managed an educational database for approximately 13,000k students
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Cataloged activity and task data for 19 elementary, middle, and high schools
- Evaluated data for accuracy and availability for administrative tasks
- Maintained database operations by following policies and procedures and reporting needed changes
- Maintains database by entering new and updated customer and account information
- Organize folders, emails, and data into chronological order
- Purges files to eliminate duplication of data
- Maintains customer confidence and protects operations by keeping information confidential
- Maintains operations by following policies and procedures and reporting needed changes.
Fashion Coordinator
T.J. Maxx
Cartersville, GA
03.2010 - 10.2013
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Created stunning displays to capture customer attention. and increase sales.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Education
Bachelor of Science - Management
06.2018 - 06.2022
Skills
Client relationship building
Retail store support
CRM
Merchandising
Organization
Retail transactions processing
Retail materials management
Complaint resolution
POS systems expert
Visual Merchandising
Software
Salesforcecom
Microsoft Word, Excell, PowerPoint
Certification
Lean Six Sigma White Belt
Timeline
Client Support Representative - MVE Biological Solutions
05.2021 - Current
Lean Six Sigma White Belt
02-2021
Lean Six Sigma Yellow Belt
02-2021
Lean Six Sigma Green Belt
02-2021
Auditor - Hampton Inn Acworth
09.2020 - 03.2021
University of Phoenix - Bachelor of Science, Management
06.2018 - 06.2022
Order Management Representative - Signal Brands Fashion District Downtown
07.2017 - 01.2018
Fashion Stylist - Express Fashion
06.2015 - 08.2016
Commercial Customer Service Representative - Shaw Industries
10.2013 - 05.2021
Data Entry Specialist - Bartow County School Board
05.2013 - 08.2016
Fashion Coordinator - T.J. Maxx
03.2010 - 10.2013