SYDNEY SADE MATHIS

Work History

Client Support Representative

MVE Biological Solutions

Ball Ground, GA

05.2021 - Current

Consolidate data from multiple systems to facilitate inventory availability check and order entry process
Perform various order management functions including order entry and expediting
Follow appropriate procedures ensuring accurate order entry and order fulfillment
Mastered several order entry systems and catalog databases for the Center of Disease Control
Facilitated and led all backlog and operations reviews with sales, manufacturing and logistics increasing communication among groups
Coordinated with freight forwarders/carriers and internal logistics department to arrange for the movements of materials
Developed consumer-specific transportation and logistics solutions including air, ocean, and US clearance solutions
Managed consolidation and logistics of equipment and final delivery to customers.

Commercial Customer Service Representative

Shaw Industries

Cartersville, GA

10.2013 - 05.2021

Ensures customer orders are delivered to specifications and in a timely manner
Process email and sample orders distributed by sales reps and vendors
Communicate with operations pertaining to backorder, stock and production of products
Communicate with clients to identify and define project requirements, scope and objectives
Leverages on average 300 customer relationship management CRM to resolve irate and customer issues
Executes knowledge sharing with new hires on the purchase order process and customer relations
Implements and monitors programs as directed by management, and see the programs through to completion
Strives to ensure policies and guidelines are followed 100% during customer and vendor ordering process
Ensures customer satisfaction with general office management, answering and directing phone calls, speaking with clients, assisting an employer and clerical work (including maintaining records and entering data)
Utilizes Salesforce to retrieve style specifications and account information to process sample orders and respond quickly to their requests
Writes and distributes email, correspondence memos, letters, faxes and forms, and process PO’s

Auditor

Hampton Inn Acworth

Acworth, GA

09.2020 - 03.2021

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
Acquire and maintain knowledge of local attractions and amenities to provide service to guests needing such information
Ensure collections, including credit card and direct bill, are executed in accordance with company policies
Maintain proper control over keys, safe deposits, and all company and guest property
Ensure rates are optimized by monitoring competitor occupancy and rates
Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation
Properly quote daily rates and issues credits
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.

Order Management Representative

Signal Brands Fashion District Downtown

Los Angeles, CA

07.2017 - 01.2018

Managed the order fulfillment (average of 400 orders/week) process from order to shipping and invoicing
Updated or make changes to sales orders due to dropped or canceled styles, price changes, changes to the ship window, or short shipments from the factory
Provided customer service and operations support to our 25 international distributors and internal customers
Ensured production is on time, freight is scheduled and shipped, required documentation are provided on time for customs clearance, invoicing is complete, and any other logistics issues are addressed and resolved
Managed customers’ orders, handing customer inquiries, product information, and product availability, resolving customer and shipping issues
Tracked product flow against order ready dates, partnering with production and the factories to ensure on-time shipping and communicating any delays or issues to sales and the customer
Communicated any changes or holds on orders as they occur and partners with sales for a quick solution
Managed and process claims (defectives and shortages) received at the end of shipping
Sent emails to communicate order status and informed customers of back-orders or shipping delays.
Folded and arranged merchandise in attractive displays to drive sales.
Answered product questions with up-to-date knowledge of sales and store promotions.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Displayed merchandise by arranging in appealing ways to boost sales.

Fashion Stylist

Express Fashion

Dunwoody, GA

06.2015 - 08.2016

Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
Assist with product launch changes according to company SOP
Capitalized on industry product knowledge to provide fashion consultations.
Deliver on all aspects of the customer experience model
Manipulate various fashion techniques, including mixing different fabrics, colors, and textures.
Positively resolve customer service-related issues as they arise and determine resolution or escalate further
Kept track of current, developing, and changing regional and global trends in fashion and design.
Organizes the wardrobes and outfits designed for clients and customers.
Demonstrate the capacity to remain adept and current with style trends to produce a positive customer experience.
Executed, persuasive sales techniques to increase store revenue by 8%.

Data Entry Specialist

Bartow County School Board

Cartersville, GA

05.2013 - 08.2016

Managed an educational database for approximately 13,000k students
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
Cataloged activity and task data for 19 elementary, middle, and high schools
Evaluated data for accuracy and availability for administrative tasks
Maintained database operations by following policies and procedures and reporting needed changes
Maintains database by entering new and updated customer and account information
Organize folders, emails, and data into chronological order
Purges files to eliminate duplication of data
Maintains customer confidence and protects operations by keeping information confidential
Maintains operations by following policies and procedures and reporting needed changes.

Fashion Coordinator

T.J. Maxx

Cartersville, GA

03.2010 - 10.2013

Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Answered product questions with up-to-date knowledge of sales and store promotions.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
Created stunning displays to capture customer attention. and increase sales.
Dressed and accessorized mannequins to highlight featured clothing and accessories.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Summary

Overview

Work History

Client Support Representative

Commercial Customer Service Representative

Auditor

Order Management Representative

Fashion Stylist

Data Entry Specialist

Fashion Coordinator

Education

Bachelor of Science - Management

Skills

Software

Certification

Timeline

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