Sydni Allen
Grand Prairie,TX
Summary
Proven track record in enhancing operational efficiency, demonstrated during tenure at UPS by implementing streamlined picking and packing processes. Excelled in customer service roles at American Airlines, PharMerica, and Walmart, earning multiple recognitions for excellence. Skilled in order processing and data entry, with a strong ability to manage customer inquiries, ensuring satisfaction and confidentiality.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
UPS
08.2023 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
American Airlines
07.2022 - 08.2023
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing accurate information regarding flights, reservations, and policies.
- Managed check-ins, boarding procedures, and baggage handling to ensure smooth and efficient airport operations.
- Assisted passengers with ticketing, rebooking, and processing refunds, demonstrating proficiency with airline reservation systems.
- Handled escalated complaints and difficult situations with professionalism and empathy, achieving high customer satisfaction ratings.
- Collaborated with team members and other departments to coordinate responses to complex customer needs and operational challenges.
- Maintained up-to-date knowledge of airline services, policies, and industry regulations to provide informed assistance to customers.
Customer Service Representative
PharMerica
01.2020 - 07.2022
- Address and resolve customer inquiries and issues promptly and professionally.
- Process medication orders, including new and refill requests.
- Provide accurate information regarding medication usage and pharmacy services.
- Assist with prescription and billing issues, ensuring customer satisfaction.
- Maintain up-to-date knowledge of pharmacy products and services.
- Document customer interactions and feedback for quality improvement.
- Collaborate with pharmacy staff to ensure timely and accurate service delivery.
- Handle sensitive information with confidentiality and adhere to privacy regulations.
Cashier
Walmart
04.2017 - 12.2019
- Provided customer assistance in locating items across all store departments Managed cash register operations, executing sales transactions, coupon applications, and payment processing.
- Managed customer service operations, including processing numerous returns and exchanges
- Received multiple customer service pins in recognition of exceptional customer service.
Education
Diploma -
Mansfield Timberview High School
Arlington, TX05.2018
Skills
Customer contact
Timeline
Warehouse Worker
UPS
08.2023 - 07.2024
Customer Service Representative
American Airlines
07.2022 - 08.2023
Customer Service Representative
PharMerica
01.2020 - 07.2022
Cashier
Walmart
04.2017 - 12.2019
Diploma -
Mansfield Timberview High School
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