Sydni Barclay
Temple,TX
Summary
Military spouse looking for employment opportunities in the Central Texas area. I have over 10+ years of working in customer service and 3 years of experience working in health care as a Nursing Assistant. I am a current federal employee with the Department of Veterans Affairs looking to transition into a new field of work. I am a hardworking employee bringing proven direct support experience developed during healthcare career and retail career. Knowledgeable about paperwork procedures and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
2
2
years of professional experience
Work History
Nursing Assistant Grade GS-3
Department of Veterans Affairs
Temple, Texas
10.2023 - Current
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
Patient Care Technician
Loyola University Medical Center
Maywood, IL
07.2022 - 01.2023
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted with patient admissions, discharges and transfers.
- Recorded patient conditions and vital signs before and after medical operations.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Patient Care Coordinator and Case Manager
Physicians Immediate Care
Bolingbrook, IL
09.2021 - 07.2022
- Processed patient intake information and updated medical records prior to treatment.
- Customer service professional working on patient admissions and case reviews regarding workers compensation and accidents.
- Appropriately responds to interactions where the customer wishes to speak/discuss to a "supervisor," by attempting to deescalate the interaction by immediately addressing the inquirer's needs prior to referral for a contact by a supervisor.
- Explained policies, procedures and services to patients.
- Verified patients' insurance and payment methods during admissions.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Performed claim or appeal related work including, but not limited to, providing comprehensive claim or appeal status updates using mandatory scripting requirements, processing change of address requests, establishment of, or change to direct deposit banking information, burial allowance claims, dependency claim, etc.
- Assisted individuals regarding how best to provide needed documents and evidence required, and/or initiating inquiries to resolve errors, delays, or other problems in obtaining benefits.
- Explained the types of documents necessary to facilitate timely processing of claims and appeals and assisted with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted.
Education
Associate of Applied Science - Pre-Nursing
Temple College
Temple, TX05-2025
Certified Nursing Assistant - Healthcare/Nursing
International Career Institute
Lincolnwood, IL05.2022
Skills
- Clinical Training
- Acute and Rehabilitative Care
- Electronic Recordkeeping
- CPR Certification
- Empathy and Compassionate Care
- Catheter Care
- CNA Certification
- Phlebotomy Training
- Time Management
References
References available upon request.
Timeline
Nursing Assistant Grade GS-3
Department of Veterans Affairs
10.2023 - Current
Patient Care Technician
Loyola University Medical Center
07.2022 - 01.2023
Patient Care Coordinator and Case Manager
Physicians Immediate Care
09.2021 - 07.2022
Associate of Applied Science - Pre-Nursing
Temple College
Certified Nursing Assistant - Healthcare/Nursing
International Career Institute
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