Sydni Bougere
Westminster,CO
Summary
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to patients in a professional manner. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Head Business Assistant
Whisper Creek Dental Care/Heartland Dental
08.2022 - Current
- Streamlined office processes by implementing efficient filing systems and organizational tools.
- Responsible for opening and closing the office on a daily basis.
- Boosted company reputation with excellent customer service while addressing inquiries and resolving issues promptly.
- Assisted in the development and execution of marketing strategies to increase product visibility and drive sales growth.
- Responsible for checking in and checking out all patients.
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
- Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.
- Facilitated strong working relationships among staff members by fostering open lines of communication.
- Ensured that the goals of our doctors and team are being met through efficient scheduling, maintaining individual and overall production of the office, and inputting all collections.
- Generated and worked all necessary reports such as patient aging, insurance aging, daily reports, etc.
- Played a key role in training new business assistants in their role and on the heartland systems.
- Verified insurances daily for new and reoccurring patients by making sure all insurance information on file is accurate and up to date.
- Delivered financial information to patients on their diagnosed treatment through the use of treatment plans, financing options if needed, and following the 10 step financials.
- Lead and prepared for morning huddles by gathering the correct reports and necessary information.
- Developed a deeper knowledge of dentistry and procedures.
Business Associate/Receptionist
WeeCasa Tiny House Resort
03.2022 - 08.2022
- Managed a diverse portfolio of customers, ensuring timely delivery of high-quality services.
- Developed and executed strategic marketing campaigns, resulting in increased company awareness and customer acquisition.
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Analyzed financial data to identify areas for improvement, implementing targeted strategies to enhance profitability.
- Generated reports detailing findings and recommendations.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for customers.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Answered phone promptly and directed incoming calls to correct departments.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Hostess/Cashier
Mainstage Brewing
06.2021 - 08.2022
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of customers throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Waitress/Bar Back
The Dunraven
09.2020 - 06.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team production.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Waitress
Kirin
09.2019 - 07.2020
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing, and shift change duties.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress/Marketing Team Member
Santa Fe Steakhouse
05.2017 - 08.2019
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Strengthened company reputation through strategic public relations initiatives and media outreach.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
Cashier
Rouses
07.2016 - 05.2017
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Science - Dental Hygiene
Community College of Denver
Denver, CO05.2027
Certificate - Real Estate
Bob Brooks School
Baton Rouge, LA12.2019
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05.2018
Skills
- Customer Service
- Organizational Skills
- Conflict Resolution
- Client Relationship Building
- Multitasking Abilities
- Time Management
- Audit Coordination
- Payment Processing
- Report Generation
- Team Collaboration
Timeline
Head Business Assistant
Whisper Creek Dental Care/Heartland Dental
08.2022 - Current
Business Associate/Receptionist
WeeCasa Tiny House Resort
03.2022 - 08.2022
Hostess/Cashier
Mainstage Brewing
06.2021 - 08.2022
Waitress/Bar Back
The Dunraven
09.2020 - 06.2021
Waitress
Kirin
09.2019 - 07.2020
Waitress/Marketing Team Member
Santa Fe Steakhouse
05.2017 - 08.2019
Cashier
Rouses
07.2016 - 05.2017
Associate of Science - Dental Hygiene
Community College of Denver
Certificate - Real Estate
Bob Brooks School
High School Diploma -
Ponchatoula High School
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