Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydni Gatewood

Detroit

Summary

Results-driven Operations Manager with 7+ years of experience leading cross-functional teams, optimizing processes, and driving organizational efficiency. Skilled in financial oversight, vendor management, workforce planning, and performance development. Proven ability to streamline operations, reduce costs, and strengthen client and stakeholder relationships. Adept at aligning business objectives with operational strategies to achieve measurable results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Cafe Origins
10.2024 - Current
  • Lead daily operations, overseeing payroll, scheduling, and vendor relationships to maintain efficiency and compliance.
  • Implement inventory control systems, streamlining supply chain processes.
  • Recruit, train, and mentor staff, improving retention and team performance.
  • Develop and execute employee engagement initiatives that enhanced productivity and workplace culture.

Client Experience Analyst

SpotOn
10.2023 - 09.2024
  • Acted as primary point of contact for corporate clients, resolving escalations and ensuring adherence to service agreements.
  • Documented and streamlined client communications to enhance operational workflows.
  • Strengthened client retention by proactively addressing needs and providing timely updates.
  • Collaborated cross-functionally to improve customer lifecycle processes and operational support.

Front of House Manager

Public House
07.2022 - 10.2023
  • Directed budgeting and workforce scheduling to align with financial targets.
  • Optimized processes that reduced inefficiencies while maintaining service standards.
  • Designed and facilitated training programs, driving consistency across operations.
  • Led daily operations ensuring exceptional guest experiences and service quality
  • Managed inventory levels, reducing waste through efficient stock control measures

General Manager

The Iconic Collection
01.2021 - 06.2022
  • Oversaw full operational strategy, including financial oversight and KPI achievement.
  • Directed leadership team and staff, improving accountability and performance outcomes.
  • Partnered with vendors and stakeholders to align operational goals with business objectives.
  • Implemented solutions to resolve high-level employee, customer, and vendor challenges.
  • Led cross-functional teams to improve customer satisfaction and streamline processes.

Front of House Manager

Mootz Pizzeria
06.2019 - 12.2020
  • Managed team of 20+, implementing performance improvement plans that enhanced efficiency.
  • Oversaw payroll, scheduling, and labor optimization to balance service levels and costs.
  • Monitored compliance with health and safety standards across operations.
  • Implemented process improvements resulting in streamlined front-of-house workflows
  • Monitored financial performance, identifying opportunities for cost reduction

Event Manager

Silver Shores Waterfront
03.2017 - 04.2019
  • Coordinated large-scale event operations, managing logistics, contracts, and financial tracking.
  • Negotiated with vendors and clients to ensure quality outcomes and cost savings.
  • Analyzed guest feedback to implement continuous service improvements.
  • Managed event timelines, ensuring adherence to schedules and facilitating timely decision-making.
  • Implemented feedback mechanisms post-events, driving continuous improvement in planning processes.

Education

Digital Media Arts

Specs Howard School of Media Arts
Southfield, MI
10.2016

Skills

  • Operations Strategy & Execution
  • Process Improvement & Efficiency
  • Financial Oversight & P&L Management
  • Workforce Planning & Labor Optimization
  • Team Leadership & Development
  • Policy Compliance & Risk Management
  • Client & Stakeholder Engagement

Certification

  • ServSafe Food Protection Manager
  • National Restaurant Association, September 2025
  • Expires: September 2030
  • Relevant Skills: Food Safety

Timeline

Operations Manager

Cafe Origins
10.2024 - Current

Client Experience Analyst

SpotOn
10.2023 - 09.2024

Front of House Manager

Public House
07.2022 - 10.2023

General Manager

The Iconic Collection
01.2021 - 06.2022

Front of House Manager

Mootz Pizzeria
06.2019 - 12.2020

Event Manager

Silver Shores Waterfront
03.2017 - 04.2019

Digital Media Arts

Specs Howard School of Media Arts

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