Sydni Jordan
Atlanta,GA
Summary
Experienced customer service professional with 8+ years of expertise in improving customer satisfaction and operational efficiency. Skilled in problem-solving, multitasking, and organizational tasks. Successful history of leading team initiatives and enhancing service quality. Dedicated to utilizing customer service knowledge to create a positive and seamless customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bakkt
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
- Deliver excellent customer support through various channels i.e. voice, email, and chat
Passenger Service Agent Supervisor
Frontier Airlines
03.2022 - 05.2024
- Lead gate agent training, boosting team efficiency and service quality
- Ensure smooth boarding, resolving customer issues for high satisfaction
- Monitor flight statuses, promptly alerting delays or cancellations
- Assist customers professionally, addressing flight inquiries and fees
- Process boarding passes, ensuring compliance with airline regulations
- Led cross-departmental initiatives to optimize gate operations, fostering a seamless travel experience for customers
- Implemented data-driven improvements in gate processing, enhancing operational efficiency and minimizing delays
- Coordinated with flight crews and ground staff to streamline communication, ensuring timely responses to operational changes
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Hostess
Hudson Grille
01.2020 - 09.2021
- Welcomed and seated guests, boosting return visits and satisfaction levels
- Uphold brand standards, enhancing service quality and guest experience
- Guided guests through menu options, aiding informed dining decisions
- Addressed guest concerns swiftly, fostering a positive dining atmosphere
- Coordinated seating arrangements efficiently to reduce wait times and enhance customer satisfaction
- Enforced operational standards and brand guidelines to ensure a consistent, high-quality customer experience
- Maintained a clean and organized front-of-house environment, contributing to an inviting atmosphere
Customer Service Rep
Catch Air
05.2018 - 01.2020
- Assisted customers with sign-in, enhancing check-in efficiency and customer satisfaction
- Coordinated setup and breakdown of private events, ensuring seamless operations and client satisfaction
- Supported managers with various tasks, contributing to overall team success and operational efficiency
- Handled administrative duties, maintaining organized records and smooth workflow
Cafe & Customer Service Associate
Target
08.2016 - 05.2018
- Enhanced customer experience by efficiently assisting with sign-ins and event setups, ensuring smooth operations
- Streamlined private event logistics, leading to improved client satisfaction and repeat bookings
- Assisted customers with food selections, enhancing satisfaction and repeat visits
- Managed register accuracy, ensuring balanced cash flow and reducing discrepancies
- Prepared daily food items, maintaining quality standards and efficient service
- Supported front-end cashiering, improving checkout speed and customer experience
Education
High School Diploma -
Georgia Youth Academy
Augusta, Ga08-2017
Skills
- Front Desk
- Host/Hostess
- Restaurant Experience
- Customer service
- Cashiering
- Organizational Skills
- Cash Handling
- Time Management
- Problem Solving
- Multitasking
- Conflict Resolution
- Team Leadership
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Bakkt
05.2024 - Current
Passenger Service Agent Supervisor
Frontier Airlines
03.2022 - 05.2024
Hostess
Hudson Grille
01.2020 - 09.2021
Customer Service Rep
Catch Air
05.2018 - 01.2020
Cafe & Customer Service Associate
Target
08.2016 - 05.2018
High School Diploma -
Georgia Youth Academy
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