Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Sydni Jordan

Atlanta,GA

Summary

Experienced customer service professional with 8+ years of expertise in improving customer satisfaction and operational efficiency. Skilled in problem-solving, multitasking, and organizational tasks. Successful history of leading team initiatives and enhancing service quality. Dedicated to utilizing customer service knowledge to create a positive and seamless customer experience.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Bakkt
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
  • Deliver excellent customer support through various channels i.e. voice, email, and chat

Passenger Service Agent Supervisor

Frontier Airlines
03.2022 - 05.2024
  • Lead gate agent training, boosting team efficiency and service quality
  • Ensure smooth boarding, resolving customer issues for high satisfaction
  • Monitor flight statuses, promptly alerting delays or cancellations
  • Assist customers professionally, addressing flight inquiries and fees
  • Process boarding passes, ensuring compliance with airline regulations
  • Led cross-departmental initiatives to optimize gate operations, fostering a seamless travel experience for customers
  • Implemented data-driven improvements in gate processing, enhancing operational efficiency and minimizing delays
  • Coordinated with flight crews and ground staff to streamline communication, ensuring timely responses to operational changes
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.

Hostess

Hudson Grille
01.2020 - 09.2021
  • Welcomed and seated guests, boosting return visits and satisfaction levels
  • Uphold brand standards, enhancing service quality and guest experience
  • Guided guests through menu options, aiding informed dining decisions
  • Addressed guest concerns swiftly, fostering a positive dining atmosphere
  • Coordinated seating arrangements efficiently to reduce wait times and enhance customer satisfaction
  • Enforced operational standards and brand guidelines to ensure a consistent, high-quality customer experience
  • Maintained a clean and organized front-of-house environment, contributing to an inviting atmosphere

Customer Service Rep

Catch Air
05.2018 - 01.2020
  • Assisted customers with sign-in, enhancing check-in efficiency and customer satisfaction
  • Coordinated setup and breakdown of private events, ensuring seamless operations and client satisfaction
  • Supported managers with various tasks, contributing to overall team success and operational efficiency
  • Handled administrative duties, maintaining organized records and smooth workflow

Cafe & Customer Service Associate

Target
08.2016 - 05.2018
  • Enhanced customer experience by efficiently assisting with sign-ins and event setups, ensuring smooth operations
  • Streamlined private event logistics, leading to improved client satisfaction and repeat bookings
  • Assisted customers with food selections, enhancing satisfaction and repeat visits
  • Managed register accuracy, ensuring balanced cash flow and reducing discrepancies
  • Prepared daily food items, maintaining quality standards and efficient service
  • Supported front-end cashiering, improving checkout speed and customer experience

Education

High School Diploma -

Georgia Youth Academy
Augusta, Ga
08-2017

Skills

  • Front Desk
  • Host/Hostess
  • Restaurant Experience
  • Customer service
  • Cashiering
  • Organizational Skills
  • Cash Handling
  • Time Management
  • Problem Solving

  • Multitasking
  • Conflict Resolution
  • Team Leadership
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Bakkt
05.2024 - Current

Passenger Service Agent Supervisor

Frontier Airlines
03.2022 - 05.2024

Hostess

Hudson Grille
01.2020 - 09.2021

Customer Service Rep

Catch Air
05.2018 - 01.2020

Cafe & Customer Service Associate

Target
08.2016 - 05.2018

High School Diploma -

Georgia Youth Academy
Sydni Jordan