Sydni Serna

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Verified tenant incomes and other information before accepting lease applications.
• Increased tenant satisfaction by promptly addressing concerns and resolving issues.
• Responded to requests and scheduled appointments for property showings.
• Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
• Greeted clients, showed apartments, and prepared leases.
• Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
• Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Collected rent and tracked resident payments and information in computer system.
• Maintained high occupancy rates through effective marketing strategies and excellent customer service.
• Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
• Enhanced community atmosphere by planning and executing engaging resident events.
• Collaborated with team members to consistently provide a seamless leasing experience for all clients.
• Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
• Distributed and followed up on tenant renewal notices.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.

• Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
• Increased sales revenue through strategic cold calling and lead generation activities.
• Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
• Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

My job was to cash out customers, maintain a clean work space, tend to every customers needs, and

price checking.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.