Sydni Wilson
Waldorf,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges. Offering excellent communication and good judgment. Excellent reputation for resolving problems and improving customer satisfaction. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
03.2024 - Current
- Hired, scheduled, trained, and evaluated pharmacy technicians.
- Managed pharmacy workflow,processed prescriptions, maintained inventory levels, and ensured proper equipment usage.
- Encouraged positive patient interactions and addressed customer concerns.
- Monitored drug stock, ordering supplies, and managing annual inventory processes.
- Kept track of performance metrics, identifying areas for improvement, and implementing necessary changes.
- Learned and utilized new up to date pharmacy systems to streamline operations.
- Handled billing, claims processing, and cashier functions.
- Managed all administrative and operational aspects of the pharmacy without requiring pharmacists licensure.
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
11.2019 - 04.2024
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Set up and modified patient profiles in Intercom Plus System to include current information such as medications and insurance details.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Compared prescription details against safety standards and insurance requirements to support patients.
Pharmacy Technician
Walgreens Boots Alliance
04.2019 - 11.2019
- Received new and refill prescriptions, verified patient information, entered data into pharmacy systems, retrieved medication from stock, counted pills accurately, and labeled prescriptions.
- Checked patient insurance eligibility, processed claims, and resolve billing issues.
- Maintained proper medication stock levels, ordered new supplies, checked expiration dates, and rotated inventory.
- Answered phone inquiries, assisted customers with over-the-counter medications needs, and provided information about prescriptions.
- Followed all pharmacy regulations, which included proper handling of controlled substances, and reported any errors to the pharmacist immediately.
Designated Hitter
Walgreens Boots Alliance
10.2018 - 04.2019
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Updated patient profiles and prescriptions in Intercom Plus with strong focus on accuracy.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges as needed.
- Cross-trained in pharmacy and provided backup support for organizational leadership on sales floor.
Customer Service Associate
Walgreens Boots Alliance
09.2017 - 10.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Informed customers about special promotions and provided detailed information for various products
Education
Associate of Applied Science - Health Information Technology Degree
DeVry University
Naperville, Il08.2022
Undergraduate Certificate - Medical Billing And Coding-H.I.C.
DeVry University
Naperville. IL06.2021
Skills
- Medicare and Medicaid process
- Drug inventory management
- Pharmaceutical sales and services
- FDA Drug Safety Guidelines
- Confidentiality and HIPAA
- Drug Storage Procedures
- Manual and Automated Medication Dispensing
- Insurance Knowledgeable
- Microsoft Office Knowledgeable
- Medical terminology understanding
- Medical Records Management
- Point-of-sale system operation
Certification
- Maryland State Licensed/Nationally Certified Pharmacy Technician (PTCB)
- Certificate in Adult, Child, and Baby First Aid/CPR/AED
- Completed APhA/WSU Pharmacy -Based Immunization Administration by Pharmacy Technicians training program certification
Relevant Course Work
- HIT120- Introduction to health services and information systems
- HIT230- Health insurance and reimbursement
- HIT203- Coding I: ICD-10
- HIT205-Coding II: ICD-10
- HIT211-Current Procedure Terminology Coding I w/Lab
- HIT213-Current Procedure Terminology Coding II
- COMP-100-11 Computer Apps for Business w/Lab
- BIS-155-0 Data Analysis w/Spreadsheet w/Lab
- HIT-226-0 Data Applications & Healthcare Quality
- ETHC-232-0 Ethics & Legal Issues in Professions
- HIT-220-0 Legal & Regulatory Issues- Health Information
Timeline
Pharmacy Operations Manager
Walgreens
03.2024 - Current
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
11.2019 - 04.2024
Pharmacy Technician
Walgreens Boots Alliance
04.2019 - 11.2019
Designated Hitter
Walgreens Boots Alliance
10.2018 - 04.2019
Customer Service Associate
Walgreens Boots Alliance
09.2017 - 10.2018
- Maryland State Licensed/Nationally Certified Pharmacy Technician (PTCB)
- Certificate in Adult, Child, and Baby First Aid/CPR/AED
- Completed APhA/WSU Pharmacy -Based Immunization Administration by Pharmacy Technicians training program certification
Associate of Applied Science - Health Information Technology Degree
DeVry University
Undergraduate Certificate - Medical Billing And Coding-H.I.C.
DeVry University
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