Sydni
Richmond,VA
Summary
Experienced banker with 6 years of experience in sales, and an excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Small Business Owner
BluPopNSuds
Richmond, VA
2020.12 - Current
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Devised processes to boost long-term business success and increase profit levels.
- Promoted business via social media to generate leads and maximize brand identity.
- Studied market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Receptionist
Pearson Infiniti
Richmond, VA
2020.01 - 2020.12
- Greeting and welcoming guests and providing them with a positive first impression of the dealership.
- Directing guests and answering their questions.
- Notifying other workers of visitors arrival.
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area.
- Answering a multi-line telephone system; taking and relaying messages; providing information to callers.
Phone Banker
Capital One
Richmond, VA
2020.01 - 2020.12
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
Teller
Wells Fargo Bank
Richmond, VA
2018.09 - 2020.01
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
Crew Member
Chick-fil-A
Bon Air, VA
2014.12 - 2018.09
- Provided friendly service to guests quickly and accurately.
- Gained ability to multitask in a fast pace environment.
- Learned how to work as a team.
- Receive payment by phone app, cash, credit cards, coupons, or automatic debits.
Education
Bachelor of Arts -
University Of Kentucky
Lexington, KY 2017.08 - Current
Skills
Time ManagementCash HandlingCommunicationsCustomer ServiceCritical ThinkingComplex Problem Solving
Timeline
Small Business Owner
BluPopNSuds
2020.12 - Current
Receptionist
Pearson Infiniti
2020.01 - 2020.12
Phone Banker
Capital One
2020.01 - 2020.12
Teller
Wells Fargo Bank
2018.09 - 2020.01
Bachelor of Arts -
University Of Kentucky
2017.08 - Current
Crew Member
Chick-fil-A
2014.12 - 2018.09