Sydni Yenni
Lone Tree,CO
Summary
Personable Wax Specialist with 3 years of experience. Successful at individualized care with efficient and modern waxing methods. Adept at providing thorough hair removal for any skin type in a professional yet comfortable setting.
Overview
4
4
years of professional experience
Work History
Lead Cerologist
Waxing The City
06.2021 - Current
- Enhanced client satisfaction by providing personalized waxing services tailored to individual needs.
- Increased customer loyalty through exceptional customer service and follow-up care recommendations.
- Maintained a clean and hygienic work environment, adhering to safety and sanitation guidelines.
- Contributed to the salon''s revenue growth by upselling products and additional services.
- Educated clients on proper aftercare procedures, reducing the likelihood of post-wax irritation or complications.
- Assisted in training new cerologists, sharing knowledge of techniques and salon protocols for consistent service delivery.
Administrative Assistant
MGA Academy
10.2020 - 05.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Spa Concierge
Ella Bliss Beauty Bar
03.2020 - 07.2020
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Boosted customer satisfaction by providing personalized recommendations for spa treatments and products.
- Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
- Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
Education
Esthetician License - Esthetics
The Salon Professional Academy - Colorado Springs
Colorado Springs, CO04.2021
High School Diploma -
Castle View High School
Castle Rock, CO05.2019
Skills
- Sales Strategy Development
- Collaborative Teamwork
- Product Knowledge Expertise
- Adaptable to Client Needs
- Teamwork and Collaboration
- Strong Customer Service
- Inventory Management
- Marketing
Languages
American Sign Language
Limited Working
References
References available upon request.
Timeline
Lead Cerologist
Waxing The City
06.2021 - Current
Administrative Assistant
MGA Academy
10.2020 - 05.2021
Spa Concierge
Ella Bliss Beauty Bar
03.2020 - 07.2020
Esthetician License - Esthetics
The Salon Professional Academy - Colorado Springs
High School Diploma -
Castle View High School
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