Sydnie Callahan
Twin Falls,ID
Overview
15
15
years of professional experience
Work History
Receptionist
Upper Hand Orthopedics
01.2014 - 01.2017
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Receptionist
Security First Advisors
01.2013 - 01.2014
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Public Relations Specialist
Blue Square
01.2012 - 05.2012
- Promote and raise awareness through use of social media and marketing, for new Student Living Center and services provided
- Responsibilities: manage marketing and public relations strategies to promote and increase media attention and public awareness.
- Communicated with media weekly to build relationships and optimize press coverage.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
Assistant JV Girl's Soccer Coach
Twin Falls School District
07.2023 - Current
- Improved player behavior through modeling and disciplinary interventions.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Established individual goals and monitored player performance to support achievement.
- Built positive, productive training environments fostering team unity and camaraderie.
- Motivated athletes to become stronger, more agile, and more effective through training habits.
- Engaged parents, players and staff to maintain open, constructive communications.
Event Coordinator
Riverwoods Conference Center
01.2012 - 05.2012
- Plan, prepare and carry out various events and conferences, promote Riverwoods catering services and up sale of amenities
- Responsibilities: meet and set up plans for clients, schedule food prep/presentation, check and schedule room availability, oversee and be present for all conferences and events to ensure quality client satisfaction.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Consulted with customers to determine objectives and requirements for events.
Server
Elements Restaurant
05.2009 - 02.2012
- Worked as part of a team to provide superior customer service and quality products.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor’s Degree in Public Relations/ Communications/ Journalism -
Utah State University
Logan, UT01.2012
General Education -
Preston High School
Preston, ID01.2006
Skills
- Extensive training in communication skills; in-person, phone, and email 11 years of customer service experience, punctual, positive and outgoing personality Ability and interest in acquiring new skills, hard working and dependable
Timeline
Assistant JV Girl's Soccer Coach
Twin Falls School District
07.2023 - Current
Receptionist
Upper Hand Orthopedics
01.2014 - 01.2017
Receptionist
Security First Advisors
01.2013 - 01.2014
Public Relations Specialist
Blue Square
01.2012 - 05.2012
Event Coordinator
Riverwoods Conference Center
01.2012 - 05.2012
Server
Elements Restaurant
05.2009 - 02.2012
Bachelor’s Degree in Public Relations/ Communications/ Journalism -
Utah State University
General Education -
Preston High School
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