Sydnie Harguess
Odessa,TX
Summary
Motivated Crew Member committed to contributing to team success. Experienced in providing high-quality work. Focused on customer satisfaction and team productivity.
Overview
2
2
years of professional experience
Work History
Barista
Market Street - Starbucks
Odessa, TX
12.2023 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Cold Line Team Member
Freddy's Frozen Custard & Steakburgers
Aubrey, TX
06.2023 - 08.2023
- Collaborated with other team members during peak hours, optimizing workflow efficiency and customer satisfaction.
- Managed food preparation processes with precision, ensuring consistent quality output for every order served.
- Proactively monitored food supplies, notifying management when restocking was needed to avoid shortages or delays in service.
- Prepared customized orders with attention to detail, accommodating specific guest preferences or needs without compromising quality standards.
- Contributed to increased sales by recommending popular menu items and upselling additional sides or beverages.
- Aided in the development of new menu items, providing valuable input on taste, presentation, and ingredient combinations based on customer preferences.
- Improved overall cold line efficiency through effective time-management skills and prioritization of tasks based on incoming order volume.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Brewed coffee and tea and changed out drink station syrups.
Crew Member
Texas Burger
Odessa, TX
12.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Carhop
Sonics Drive In
Comanche, TX
05.2022 - 07.2022
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
Education
High School Diploma -
Homeschool
Odessa, TX04.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- POS Systems
- Excellent math skills
- Customer Service
- Time Management
- Attention to Detail
- Adaptable and Flexible
- Front of House Operations
Additional Information
I volunteered at Fellowship Church in Denton, Tx once a week for 8 months. This included cashier and barista skills, along with general cleanliness, handling rushes, and workplace operations.
Languages
English
Native or Bilingual
Timeline
Barista
Market Street - Starbucks
12.2023 - 02.2024
Cold Line Team Member
Freddy's Frozen Custard & Steakburgers
06.2023 - 08.2023
Crew Member
Texas Burger
12.2022 - 03.2023
Carhop
Sonics Drive In
05.2022 - 07.2022
High School Diploma -
Homeschool