Sydnie Hefner
Kennesaw,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Asst. Instrumentation & Controls Engineer
Burns & McDonnell
05.2023 - Current
- Reduced downtime by effectively troubleshooting and resolving complex control system issues.
- Streamlined manufacturing processes through the implementation of cutting-edge PLC programming methods.
- Created and finalized designs to meet project requirements.
- Collaborated with cross-functional teams, ensuring successful integration of control systems in various projects.
- Designed user-friendly HMI interfaces, enabling operators to efficiently monitor and manage plant operations.
Sales Lead
Aeropostale
11.2013 - 01.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Controls Engineer Intern
Polytron
08.2019 - 12.2020
- Demonstrated commitment to continuous professional development by attending workshops regularly.
- Assisted engineers with inspections of finished construction.
- Prepared standard reports and documentation to communicate results to senior management.
- Shadowed designers and engineers to learn ways to implement methodologies.
Server
Texas Roadhouse
01.2019 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Beamie's at the River
04.2015 - 12.2018
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Education
Bachelor of Science - Electrical Engineering
Kennesaw State University
Kennesaw, GA05.2023
Skills
- System Troubleshooting
- Control Panel Design
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Computer Skills
Timeline
Asst. Instrumentation & Controls Engineer
Burns & McDonnell
05.2023 - Current
Controls Engineer Intern
Polytron
08.2019 - 12.2020
Server
Texas Roadhouse
01.2019 - 07.2019
Server
Beamie's at the River
04.2015 - 12.2018
Sales Lead
Aeropostale
11.2013 - 01.2022
Bachelor of Science - Electrical Engineering
Kennesaw State University