Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sydnie Maglasang

Hill AFB ,UT

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Welcoming Front Desk Associate with 6 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

2
2
years of professional experience

Work History

Brand Ambassador/Front Desk Associate

Burn Boot Camp
Layton, UT
05.2022 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Answered guest questions and referred to local points of interest.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Asked customers questions to meet special requests.

Administrative Assistant

Whitney Renae Boutique
Las Vegas, NV
06.2018 - 04.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Coached new employees on administrative procedures, company policies and performance standards.

Education

Bachelor of Science - Healthcare Adminstration

Kaplan University
Davenport, IA
08.2014

Skills

  • Hospitality Service
  • Guest Satisfaction
  • Account Balancing
  • Special Requests
  • Answering Customer Questions
  • Call Transfers
  • Ease with Computers and Technology
  • Microsoft Excel
  • Appointment Coordination
  • Microsoft Office

Additional Information

Military Spouse

Timeline

Brand Ambassador/Front Desk Associate

Burn Boot Camp
05.2022 - Current

Administrative Assistant

Whitney Renae Boutique
06.2018 - 04.2020

Bachelor of Science - Healthcare Adminstration

Kaplan University

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Sydnie Maglasang