Sydnie Nelson
Eugene,OR
Summary
Motivated student offering extensive work experience and strong work ethic. Skilled multitasker, problem-solver, and customer service skills. Willing to take on any task to help the team. Eager to make a difference in the community.
Overview
8
8
years of professional experience
Work History
Special Needs Caregiver/Family Nanny
Dibos Family
Eugene, Oregon
10.2021 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Prepares tasty, healthy meals for children to encourage good eating habits.
- Communicates well both verbally and in writing with parents and medical professionals to develop an at home care plan.
- Supports children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
- Organizes extracurricular schedules for sports and classes and provides safe transportation to different events.
Logistics Planner
United States Air Force Reserve
Joint Base Lewis-Mcchord, WA
01.2021 - Current
- Track taskings and notify Unit Deployment Managers of status or potential delays.
- Generates documentation and information required for deployments.
- Develops and implements technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Produce weekly and daily status reports detailing logistic operations and problems.
- Maintains excellent working relationships with customers by efficiently responding to inquiries and complaints.
Store Associate
In-N-Out Burger
Antioch, CA
12.2018 - 08.2020
- Offered each customer top-notch, personal service to boost customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Learned other teammates' work tasks to train as backup.
Head Waitress
Dragon City Restaurant
Brentwood, California
12.2016 - 07.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Science - Educational Foundations
University of Oregon
Eugene, OR06.2024
Skills
- Transactions and Cash Handling
- Food and Beverage Service
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Natural Leadership
- CPR Proficiency
- Childcare Techniques
- Schedule Creation
- Meal Planning and Preparation
- Technical Data Provisioning and Analysis
- Bathroom Servicing
Timeline
Special Needs Caregiver/Family Nanny
Dibos Family
10.2021 - Current
Logistics Planner
United States Air Force Reserve
01.2021 - Current
Store Associate
In-N-Out Burger
12.2018 - 08.2020
Head Waitress
Dragon City Restaurant
12.2016 - 07.2020
Bachelor of Science - Educational Foundations
University of Oregon
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