MS Excel, Word, Outlook, PowerPoint
SYDONE THOMPSON
Virginia Beach,VA
Summary
Leadership professional with 15+ years of cumulative experience in management and operations. Extensive work in education, research, training, compliance monitoring, human resources, youth development, Equal Employment Opportunity, and investigations. Proven skills in process improvement, engagement, program management, conflict resolution, negotiations, and union relations. I earned a M.A. in Public Administration from Marist College, and a B.A. in Deviant Behavior and Social Control from John Jay College of Criminal Justice
Overview
27
27
years of professional experience
1
1
Certification
Work History
Regional Manager
New York City Public Schools
10.2021 - Current
- Supported 40 homeless shelters, 3500 unhoused students, 25 staff and two school districts.
- Recruited, interviewed, hired employees and implemented onboarding system to promote positive feedback and engagement.
- Performed compliance trainings and guidance on McKinney-Vento Homeless Assistance Act, Every Student Succeeds Acts, Title I Funding.
- Set attainable targets for employees to drive success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed work plans based on guidance and direction during bi-weekly coaching sessions.
- Maintained professional demeanor by staying calm when addressing priority tasks.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Complied with budget and procurement guidelines.
- Maintained positive customer relations by addressing problems head-on, implemented successful corrective actions.
- Evaluated employee performance, conveyed constructive feedback to improve skills.
- Trained personnel in departmental databases, enforced participation in courses focused on developing key skills.
Confidential Investigator
New York City Department of Education
01.2012 - 10.2021
- Carefully documented statements, observations, and evidentiary materials.
- Managed caseload ranging from 50-200 investigations annually
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Conducted interviews with witnesses and clients.
- Documented findings and prepared detailed reports.
- Conducted impartial investigations into complaints by employees.
- Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Testified in hearings during disciplinary proceedings and trials.
- Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
- Trained team members on agency processes, court procedures and investigation strategies.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
Deputy Clerk, Records & Board of County Commissioners
Clerk and Comptroller of Palm Beach County
01.2009 - 01.2012
- Eliminated five-year backlog within three months for the County's official records by identifying new technology and training administrative staff
- Proposed contract renegotiation for web-based publishing software which resulted in increased functionality and usage of online services
- Drafted reports, minutes, ordinances and resolutions, contracts, proclamations, and other official documents
- Trained department staff to operate department databases, including web-publishing, and video synchronization of official documents for Clerk and Comptroller's website; also provided technical support for website content and queries
- Prepared affidavits of service, spreadsheets, and court documents in Banner database and MS Office Suite applications such as Word and Excel.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Court Liaison, Family Court Legal Services- Brooklyn Family Court
New York City Administration for Children's Services
01.2007 - 01.2009
- Conducted interviews of witnesses, victims, juvenile and adult offenders, petitioners, and collaterals
- Developed efficient filing and case dissemination system for the liaison unit which led to increased productivity and backlog elimination
- Maintained court dockets, secured court records and orders, and assigned cases to agency workers for future court hearings
- Researched information in municipal archives upon request of public officials or private citizens.
- Performed compliance monitoring and conducted research, data analysis, statistical cross referencing of court records, and reports.
- Performed routine data entry or document management.
- Worked well in team setting, providing support and guidance.
Child Protective Specialist
New York City Administration for Children's Services
01.1999 - 01.2007
- Conducted confidential investigations into allegations of suspected child abuse/neglect
- Performed home inspections and safety assessments
- Executed court orders for remanded children, guardianship/custody petitions, mental health warrants, and orders of protection
- Visited homes, inspected surroundings and interviewed family members.
- Performed protective removals of children deemed in immediate danger and filed Article 10 petitions in Family Court
- Maintained case records and legal documentation.
- Documented all case activities using Connections/Citrix Automated Case Management System
- Attended and testified in court proceedings, submitted documents and offered testimony.
- Assisted families in navigating social services systems, including applying for benefits, accessing resources and connecting with other family support services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Residential Counselor
Y.A.I. - Institute for People with Disabilities
01.1998 - 01.1999
- Supervised 10 young adults with intellectual disabilities
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Provided job and social skills training
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Education
M.A. - Public Administration
Marist College
Poughkeepsie, NY01.2009
B.A. - Deviant Behavior & Social Control
John Jay College
New York, NY01.1998
Skills
- Human Resources, Budget, Operational, Vendor Management
- Strategic Planning
- Staff Supervision
- Staff Training and Development
- Child Abuse/Corporate Investigations & Evidence Processing
- Report Preparation
- Court Testimony
- Records Management
- Service Planning, Case Management, Risk Assessment
Websites
Certification
NYC DCAS Civil Service Certifications, Administrative Education Officer, 52, 100, Administrative Community Relations Specialist, 377, 100
Software
Timeline
Regional Manager
New York City Public Schools
10.2021 - Current
Confidential Investigator
New York City Department of Education
01.2012 - 10.2021
Deputy Clerk, Records & Board of County Commissioners
Clerk and Comptroller of Palm Beach County
01.2009 - 01.2012
Court Liaison, Family Court Legal Services- Brooklyn Family Court
New York City Administration for Children's Services
01.2007 - 01.2009
Child Protective Specialist
New York City Administration for Children's Services
01.1999 - 01.2007
Residential Counselor
Y.A.I. - Institute for People with Disabilities
01.1998 - 01.1999
M.A. - Public Administration
Marist College
B.A. - Deviant Behavior & Social Control
John Jay College
NYC DCAS Civil Service Certifications, Administrative Education Officer, 52, 100, Administrative Community Relations Specialist, 377, 100
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