Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Syed AHMED

Houston,TX

Summary

Dynamic and results-driven airport professional with extensive experience overseeing airline catering operations and airport security compliance at major international airports. Proven track record of leading cross-functional teams, optimizing large-scale food service logistics, and ensuring strict adherence to TSA, FAA, CBP, USDA, and international aviation regulations. Adept at balancing operational efficiency with safety and quality standards, while building strong partnerships with airline clients to enhance passenger satisfaction. Skilled in risk management, staff training, and high-pressure decision-making to ensure seamless operations in fast-paced, 24/7 airport environments. Recognized for improving compliance rates, reducing delays, passenger safety and delivering cost-effective solutions without compromising service excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dock Manager

Newrest IAH
03.2024 - Current
  • Oversee daily transportation operation of United Airlines catering operations at George Bush Int. Airport.
  • Ensured strict adherence to CBP agriculture SOPs by managing teams overseeing International catering.
  • Implemented loading dock process, productivity improvements ensuring smooth workflow and timely completion of tasks.
  • Loaded trucks and properly secured items to prevent damage during transportation.
  • Recorded number of units moved or handled, using work tickets, and daily production sheets.
  • Performed pre-shift and post-shift inspections of dock equipment.

Account Manager

Hub Group
01.2022 - 12.2023
  • Oversee day to day Intermodal Logistics and Supply Chain operation for the Automotive Division.
  • Assist with contract administration and related contract management processes.
  • Oversee new and existing shipments based on customer specific requirements and standard operating procedures.
  • Oversee Freight pick-up and deliveries are aligned by the operations team.
  • Develop strong carrier relationships to ensure a high level of service and communication as well as managing costs to maximize profit.
  • Interact with automotive clients such as Tesla, Toyota, Honda, Hyundai, and GM on a weekly basis and discuss: rate negotiations, shipment requirements, load tendering, business strategies and providing the value proposition of organizations brokerage offerings.
  • Manage daily operations to positively impact Intermodal KPI's and ensure customer scorecards metrics are met.
  • Liaison between customer and multiple internal Hub departments, e.g. Account Management, Onboarding, Marketing, Pricing, Credit/Collections, Sales Analytics, Operations, etc.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Transportation Manager

Gate Gourmet
08.2019 - 12.2021
  • Oversee American Airlines catering operation at Chicago O’Hare International Airport by managing 7 Supervisors, 3 dispatchers, and 150 CDL drivers.
  • Responsible for the total function of the transportation department by providing quality process leadership.
  • Develop and implement procedures and processes to create efficiencies and increase productivity to meet and exceed on time performance.
  • Ensure Compliance with all company policies, procedures, safety standards, as well as state, federal DOT, FMCSA, OSHA and FAA regulations.
  • Overseeing day to day labor targets, manpower allocation and equipment and fleet utilization.
  • Prepare and plan against monthly flight projections.
  • Effectively coordinate between customers, staff, labor unions, and various other departments within the organization.
  • Supervise and support lower level Supervisors on day to day operation.
  • Conduct performance evaluations for all direct reports providing specific feedback on their leadership skills and the attainment of their respective goals and objectives.
  • Oversee training of new and existing staff provided by Safety/Compliance teams to ensure maximum productivity with minimum labor and food expenses.
  • Emphasis on business processes and optimize cost, equipment capacity and quality.
  • Developed tools and KPI's to support the business requirements.
  • Responsible for coaching, counseling and taking disciplinary actions for staff in compliance with the applicable union/collective bargaining agreement(s).
  • Organized records of vehicles, DOT maintenance schedule and completed orders.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.

Station Operations Manager

Global Aviation Management
03.2013 - 08.2019
  • Responsible for overseeing the aviation security operation for various international airlines at Chicago O'Hare International Airport.
  • Enhance day to day tasks such as security operations, cargo, catering and fueling.
  • Responsibilities also included strategic planning, daily operational staffing, new employee training, cost reduction, process improvement, and optimization.
  • Planning and scheduling execution of all flight activity to achieve on-time and efficient operation.
  • Govern all functions are performed in a consistent manner with company procedures, protocols, and in accordance with CBP, FAA and TSA standards.
  • Collaborate with HR, Compliance/Safety, Finance, and Operations to identify and mitigate risk.
  • Conduct frequent spot checks with the safety team to ensure compliance with safety act.
  • Arrange the recruiting and placement of required staff. Establish organizational structure and evaluate performance metrics.
  • Collaborate alongside airline management as well as government inspectors, performing various inspections, to ensure the airline is in compliance with local and federal regulations.
  • Overseeing a staff of 60+ employees as well as 2 Assistant Managers and 1 Administrative Assistant.

Education

Bachelor of Business Administration -

University of Karachi
Pakistan
09.2006

High School Diploma -

Elgin High School
Elgin, IL
06.2002

Skills

  • Airline catering & ground handling operations
  • Aviation safety management systems (SMS)
  • Access control & restricted area protection
  • Baggage & cargo screening procedures
  • Passenger safety & crowd management
  • Optimization of resources
  • Enhance performance initiatives
  • Transportation management
  • Concierge services
  • Time management
  • Excellent communication
  • Team leadership

Certification

  • National Incident Management System (FEMA - 2015-01)
  • Introduction to Incident Command System (FEMA - 2015-01)
  • ICS for Single Resources and Initial Action Incident (FEMA - 2015-01)
  • Hazardous Materials Response (MSU Certificate # 364177 2015-01)
  • Train the Trainer – AVSEC (Aviation Management)
  • Airport Signatory (Chicago Department of Aviation)
  • Aviation Ramp Safety Academy (Gate Group - 2019-10)

Timeline

Dock Manager

Newrest IAH
03.2024 - Current

Account Manager

Hub Group
01.2022 - 12.2023

Transportation Manager

Gate Gourmet
08.2019 - 12.2021

Station Operations Manager

Global Aviation Management
03.2013 - 08.2019

Bachelor of Business Administration -

University of Karachi

High School Diploma -

Elgin High School

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