Syed Ali

Conducted proactive outreach to vendors and manufacturers to gather critical information on network configurations, ensuring optimal device integration within healthcare environments.
Managed inquiries on End-of-Life (EOL) products, staying abreast of product life cycles to mitigate risks associated with outdated technologies.
Stayed updated with the latest software versions and patches, facilitating timely updates to enhance device security and performance.
Evaluated operating system (OS) accessibility for modifications, ensuring compliance with healthcare regulations while maintaining device functionality.
Coordinated with vendors to obtain detailed instructions for cybersecurity measures, assisting in the development of robust security protocols.
Monitored patching cycles and advised on best practices for timely implementation, reducing vulnerability exposure periods.
Facilitated the process for dispatching field engineers or area managers for on-site support, ensuring swift resolution of cybersecurity issues.
Managed quotations for cybersecurity remediation plans, optimizing budget allocation for effective risk mitigation strategies.

• Executed an inventory project for Centura Health hospitals in Salt Lake City, Utah.
• Expertly located diverse Philips Healthcare equipment within hospital premises, even in hard-to-reach areas.
• Conducted comprehensive inventory that encompassed crucial network data, such as MAC addresses, server addresses, IP addresses, software versions, and OS versions.
• Proficiently operated range of biomedical equipment to access and document network-specific details.
• Documented information regarding location, networking details and other inventory checks.

• Engaged in a biomedical inventory project spanning eight hospitals and numerous affiliate of Bon Scours health care system.
• Located equipment in the most remote areas of the hospitals for inventory and accommodated the busy schedules of various hospital departments.
• Delivered high-quality work by diligently following standard operating procedures.
• Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
• Communicated with supervisor to report progress, discuss issues and seek guidance.
• documented inventory included asset IDs, location,functioning status and PM information.

• Established data infrastructure for GE Healthcare initiative known as "Encompass" to monitor equipment.
• Conducted system installations with meticulous testing and calibration, taking into account signal strengths of WiFi, Bluetooth, and RF frequencies to ensure optimal performance.
• Collaborated with project managers to establish foundation for General Electric "GE healthcare" comprehensive initiative "Encompass". This involved orchestrating mapping, design, and implementation of beacons, super beacons, and relay receivers.
• These components were strategically deployed to monitor movement of wide array of medical equipment throughout different departments and floors within hospital and medical facilities.
• Communicated with customers to provide updates, gather information and resolve issues.
• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Collaborated with other field technicians to resolve complex technical issues.
• Delivered high-quality work by diligently following standard operating procedures.
• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
• Identified potential problems and prevented equipment failure through performing regular equipment inspections.
• Kept detailed records of field measurements and data.

• Conducted comprehensive inventory assessments of biomedical equipment across seven hospitals within HCA Midwest. This meticulous inventory process served as foundational cornerstone for establishment of efficient equipment tracking system.
• Established data infrastructure for GE Healthcare initiative known as "Encompass" to monitor equipment.
• Conducted system installations with meticulous testing and calibration, taking into account signal strengths of WiFi, Bluetooth, and RF frequencies to ensure optimal performance.
• Collaborated with project managers to establish foundation for General Electric "GE healthcare" comprehensive encompass deployment. This involved orchestrating mapping, design, and implementation of beacons, super beacons, and relay receivers. These components were strategically deployed to monitor movement of wide array of medical equipment throughout different departments and floors within hospital and medical facilities.

• Managed comprehensive daily servicing of medical equipment
• Traveled to various customer facilities, often residing locally for extended periods, typically 2-6 weeks at a stretch
• Maintained readiness to report to the nearest depot or schedule planned time off when not assigned to a customer’s site
• Strategically planned daily tasks at customer sites, ensuring devices were located and tested within agreed-upon timeframes
• Efficiently orchestrated workflow to optimize the processing of medical devices
• Tracked project completion metrics against contracted inventory, ensuring adherence to project schedules
• Strictly adhered to customer protocols and facility policies during on-site engagements
• Designed and executed plans for the installation of tracking beacons to achieve comprehensive facility coverage
• Presented a professional demeanor and interacted with customer employees in a courteous and respectful manner
• Collaborated with customer personnel to expedite the efficient location of devices throughout their facilities
• Delivered cost-effective and timely servicing of medical devices, addressing all customer requirements
• Documented crucial details of service actions and observed pump conditions and operations
• Implemented this critical process to provide comprehensive device histories and valuable information to customers
• Precisely followed established processes and procedures for diagnosing, testing, and recertifying devices
• Performed routine maintenance on a specific range of device models
• Accurately input work orders with correct parts, labor, equipment information, and performance outcomes into the Service Information System
• Conducted evaluations and estimations for various devices
• Maintained up-to-date knowledge and proficiency in all aspects of processes and procedures
• Demonstrated flexibility, openness, and a commitment to continuous learning from colleagues to consistently exceed customer expectations.

• Delivered rapid and effective network support, with focus on troubleshooting.
• Collaborated in provision of system support services, encompassing diagnosis of service outages, troubleshooting, and service restoration, as well as virus protection management.
• Assisted in management of server infrastructure, including performance monitoring, Operating System upgrades, and troubleshooting.
• Provided support to employees and students through various communication channels, such as telephone, email, helpdesk tickets, and in-person requests.
• Worked in conjunction with Corporate IT to resolve technical issues efficiently.
• Installed, upgraded, troubleshooted, and repaired desktop computers and associated peripherals within a networked environment.
• Maintained responsibility for management of physical stock and inventory.
• Supported facility infrastructure and managed network hardware cabling.
• Aided users in backup of computer data, both on network file shares and external media.
• Held role of Tier 1 computer desktop support specialist, ensuring compliance with established policies and procedures while providing support to field locations.
• Provided on-site support and conducted troubleshooting of network equipment, including routers, switches, and firewalls.

• Captured moments during events through photography.
• Generated content for various purposes.
• Initiated and executed campaigns.
• Met content production quotas.
• Edited and submitted content to team leaders.
• Compiled and prepared reports as needed.