SYED ALI
Astoria,NY
Summary
Enthusiastically managing operations offering 7-year background overseeing production of goods and provision of services in Aviation. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Dedicated and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Flight Operations Supervisor
Air France-KLM
10.2021 - Current
- Improved flight scheduling efficiency by streamlining communication between departments and organizing schedules.
- Managed daily flight operations for optimal safety and customer satisfaction, implementing dangerous goods regulations and new procedures when necessary.
- Enhanced team performance through regular training sessions and performance evaluations, leading to a more efficient work environment.
- Ensured compliance with Federal Aviation Administration regulations by conducting thorough audits of operational processes and documentation.
- Developed strong relationships with airline partners, facilitating coordination and collaboration to improve overall service quality.
- Reduced delays by closely monitoring aircraft maintenance schedules and addressing potential issues proactively.
- Coordinated with ground support personnel to ensure efficient passenger boarding, baggage handling, and aircraft servicing processes were in place.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
Lead Passenger Service Agent
Frontier Airlines
10.2017 - 01.2020
- Booking and keeping track of services for passengers and assisting them
- Gate Control
- Check-in the passengers
- Working Collaboratively, efficiently, and effectively with our clients and the team
- Managing and keeping track of physical and digital documents in an organized manner
- Executing sophisticated administrative, clerical, and data entry work
- Reviewing legal documents and making sure that no other loopholes can occur
- Closing Flight.
Passenger Service Agent
Eva Airways
01.2016 - 10.2017
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
- Streamlined boarding processes for a smoother travel experience, reducing wait times and increasing customer satisfaction.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
- Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
- Provided leadership to the service team, fostering a positive work environment that resulted in high employee retention rates.
Education
Certified Flight Instructor - Aviation
Private Institution
Commercial Pilot - Aviation
Academy Of Aviation
01.2023
High-school -
City College Of New York
Associates -
Oakton Community College
12.2020
Skills
- Freight Management
- NOTOC and International Shipping
- Documentation Management
- Customs Compliance
- Flight Watch
- ACARS
- Amadeus
- Cafeed (Cargo)
- Navitaire
- Microsoft Office
- Technical Solutions
- Team Building and relationship
- Liaison affairs and networking
- Leadership
- Office administration
References
References available upon Request
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
French
Elementary
Timeline
Flight Operations Supervisor
Air France-KLM
10.2021 - Current
Lead Passenger Service Agent
Frontier Airlines
10.2017 - 01.2020
Passenger Service Agent
Eva Airways
01.2016 - 10.2017
Certified Flight Instructor - Aviation
Private Institution
Commercial Pilot - Aviation
Academy Of Aviation
High-school -
City College Of New York
Associates -
Oakton Community College
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