Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Syed Ali

Queens,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TD Bank
12.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.

Teller

TD Bank
02.2022 - 12.2022
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.

Uber Partner

Uber And Lyft
12.2018 - 01.2022
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Read maps and followed written and verbal geographic directions.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

Automation Tester

People And Technology
01.2016 - 08.2018
  • Completed automation of functional and regression testing.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Trained developers and quality assurance team members in automation programs and processes.
  • Created detailed test cases for use on diverse projects.

Education

Bachelor Of Computer Science - Computer Science

New York City College of Technology of The City University of New York
Brooklyn, NY

High School Diploma - Computer And Information Sciences

Martin Van Buren High School
Queens Village, NY
06.2017

Skills

  • Order Fulfillment
  • Microsoft Excel
  • Report Transcription
  • Senior Leadership Support
  • Active Listening
  • Report Creation
  • Microsoft PowerPoint
  • Retail Sales Customer Service
  • Problem-solving abilities
  • Computer Proficiency
  • Call center experience
  • Follow-up skills

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Customer Service Representative

TD Bank
12.2022 - Current

Teller

TD Bank
02.2022 - 12.2022

Uber Partner

Uber And Lyft
12.2018 - 01.2022

Automation Tester

People And Technology
01.2016 - 08.2018

Bachelor Of Computer Science - Computer Science

New York City College of Technology of The City University of New York

High School Diploma - Computer And Information Sciences

Martin Van Buren High School

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Syed Ali