Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syed Asad

Elk Grove Village

Summary

Dynamic and results-driven operations professional with extensive experience in cash handling, customer service, and team leadership within high-pressure financial environments. Track record in managing cash logistics, enhancing operational efficiency, and ensuring compliance with security protocols. Adept at implementing process improvements that drive productivity and streamline operations. Strong analytical skills with focus on data-driven decision-making, complemented by exceptional interpersonal abilities that foster teamwork and customer satisfaction. Committed to maintaining high standards of accuracy and integrity while achieving organizational goals in fast-paced settings.

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

11
11
years of professional experience

Work History

Dispatch Operations Agent

CPI Cummins Allison
Mount Prospect
03.2025 - Current
  • As a Dispatch Operations Agent I over saw three states in Mid-West, ensuring service technicians have all the Emergency calls assigned and routed accurately.
  • Routing service dispatch calls accordingly for National and Regional accounts.
  • Assuring locations and payment are up to date and the customer is ready to receive service.
  • Quote Time & Material service calls.
  • Ability to understand the service levels by equipment to sell future maintenance contracts.
  • Receive calls from the field and input part orders for service technicians throughout the field.
  • Guide basic trouble shooting to various customers for some 'simple fixes' for their equipment.

Operations Manager

Empyreal Logistics
Elk Grove Village
01.2023 - 01.2024
  • Oversaw day-to-day logistics operations at Empyreal Logistics, ensuring safe, efficient, and compliant transportation of valuables.
  • Developed and implemented operational procedures to streamline processes and reduce operational costs across service locations.
  • Optimized scheduling and routing for logistics teams to improve delivery timelines and reduce fuel costs.
  • Monitored truck maintenance and repairs, while ensuring fleet reliability and minimizing downtime which resulted in smoother operations.
  • Enhanced operational efficiency by streamlining logistics workflows and maximizing resource utilization.
  • Strengthened compliance with industry regulations by implementing rigorous safety and security protocols.

Vault Supervisor

Empyreal Logistics
Elk Grove Village
01.2021 - 01.2023
  • Assisted tellers in overcoming task challenges to enhance team performance and service efficiency.
  • Resolved deposit, changed order, and audited issues to maintain vault balance and uphold financial integrity.
  • Assigned tasks to optimize productivity and prepare team for future tasks to ensure seamless operations.
  • Coordinated money orders with Federal Reserve and handle institution deposits to facilitate efficient fund management.
  • Ensured smooth onboarding and operational readiness by training and educating two new tellers on transactions and vault balancing.
  • Increased response time and client satisfaction by addressing and resolving JIRA tickets promptly for client change order requests.
  • Improved vault security by implementing strict access protocols and monitoring procedures.

Universal Banker

TBK Bank
Elgin
01.2020 - 01.2021
  • Executed standard teller transactions for customers, such as servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and rectifying discrepancies.
  • Assisted in training of two new tellers to develop deep understanding of proper banking policies.
  • Opened numerous new accounts, including CD and money market accounts.
  • Grew account base by securing new clients and expanding services offered.

Cashier/ Shift Supervisor

Check Changers Currency Exchange
Chicago
01.2018 - 01.2019
  • Placed orders for funds from cash logistics provider to maintain optimal cash flow and meet operational needs.
  • Conducted daily vault audits to ensure security and accuracy in financial transactions.
  • Scheduled tellers to ensure adequate staffing levels, while enhancing service efficiency and customer satisfaction.
  • Ensured precise balance and adherence to protocols by performing surprise weekly audits of tellers' drawers.
  • Minimized risk of discrepancies by performing regular cash audits and balancing tills at end of each shift.

Teller/Shift Supervisor

Jarvis Currency Exchange
Chicago
01.2015 - 01.2018
  • Facilitated training for new employees to increase team competency and operational efficiency.
  • Managed money transactions with Federal Reserve to ensure compliance and accurate cash flow.
  • Updated and maintained work records regularly for data accuracy and regulatory compliance.
  • Provided coaching and counseling to drive employee performance, fostering culture of continuous improvement.
  • Communicated goals and performance expectations to the team, while aligning individual efforts with organizational objectives.
  • Maintained security and verify accuracy in financial transactions by conducting daily vault audits.
  • Promoted safety and professionalism by ensuring tidy and secure work environment.
  • Improved team performance by training new tellers on operational standards and best practices.

Education

Associates Degree - Accounting

Govt.Dehli College
Karachi, Pakistan

Skills

  • Cash Management
  • Process Improvement
  • Customer Service Excellence
  • Risk Management
  • Data Analysis & Reporting
  • Budgeting & Financial Analysis
  • Staff Training & Development
  • Workflow Optimization
  • Team Building & Leadership
  • Dispatch operations
  • Service routing
  • Compliance adherence
  • Inventory management
  • Logistics optimization
  • Customer relationship management
  • Workflow streamlining
  • Risk assessment
  • Performance monitoring
  • Team leadership
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Operational efficiency
  • Six sigma methodologies
  • Scheduling coordination
  • Excellent communication
  • Emergency Drills Management

Timeline

Dispatch Operations Agent

CPI Cummins Allison
03.2025 - Current

Operations Manager

Empyreal Logistics
01.2023 - 01.2024

Vault Supervisor

Empyreal Logistics
01.2021 - 01.2023

Universal Banker

TBK Bank
01.2020 - 01.2021

Cashier/ Shift Supervisor

Check Changers Currency Exchange
01.2018 - 01.2019

Teller/Shift Supervisor

Jarvis Currency Exchange
01.2015 - 01.2018

Associates Degree - Accounting

Govt.Dehli College