Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Training
References
Timeline
Generic

Syed Asif Javed

Summary

I am an IT Professional, leading Help Desk operations and delivering high-quality technical support. Known for fostering team collaboration and driving results. Reliable, adaptable, and skilled in troubleshooting and customer service. Systems Administrator with over decade of experience in Information technology with U.S. Department of State. Triaging system service requests, security incidents and maintaining the availability, continuity, and security of IT infrastructure. Extensive experience as a team lead system support Help Desk on site and remote. I have sustained a professional growth strategy. My proven track record in managing mission-critical networks, overseeing system operations, and a team lead providing VIP support positions me as a capable leader to drive excellence within an organization's system support team. I bring expertise in IT project management, security practices, and advanced technologies. I am ready to leverage my skills and experience to successfully lead the team in maintaining robust and efficient IT system infrastructure.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Systems Analyst

CTI
04.2022 - Current
  • Company Overview: Client Site (USPTO) US PATENT AND TRADEMARK
  • Coordinating a hardware refresh project for 16,000+ users, and deployment tasks within the IT and Scheduling teams
  • Provide daily progress reports to the operations manager and consistently achieve monthly installation targets
  • Manage software installation, data restoration, and hardware troubleshooting during the QC period, ensuring smooth equipment deployment
  • Collaborate with stakeholders to create and maintain deployment schedules for on-site and remote deployments and coordinate shipment activities
  • Offer remote and on-site hardware and software troubleshooting support, utilizing tools like Remote Desktop utility, Active Directory tools and ServiceNow
  • Complete additional deployment tasks, including computer imaging, as required
  • Client Site (USPTO) US PATENT AND TRADEMARK

Help Desk Analyst

INQUISIT LLC
04.2019 - 04.2022
  • Company Overview: Client site (EXIM) EXPORT IMPORT BANK OF UNITED STATES
  • Provided VIPs with prompt desk-side and remote support, ensuring a high satisfaction level
  • Maintained uninterrupted IT services during COVID-19 with continuous on-site support
  • Resolved hardware and software issues swiftly and created KBs for new resolutions
  • Efficiently completed service requests and generated monthly reports to track performance
  • Imaged and deployed hardware refresh laptops and printers
  • Onboarded new users and created user accounts and mailboxes
  • Ensured ongoing customer satisfaction through proactive follow-up of reported issues
  • Improved Help Desk efficiency by creating and maintaining Workflow process maps, SOPs, and updated Knowledge Base
  • Created project documentation and diagrams, using MS Visio and MS Project
  • Successfully configured, and deployed Logitech Conferencing systems in twelve conference rooms single-handedly
  • I created a user guide and an admin guide at the end of the project
  • Client site (EXIM) EXPORT IMPORT BANK OF UNITED STATES

Regional Field Technician

GETRONICS
10.2018 - 04.2022
  • As a Regional Field Technician, I provided on-site technical support and maintenance across designated areas, ensuring optimal system functioning for customers
  • Provided technical support for diverse systems hardware, ensuring optimal functionality for customers
  • Efficiently completed service requests, resolving issues promptly
  • Independently handled field technical support operations, demonstrating strong initiative and accountability
  • Facilitated parts management for timely repair and return, ensuring uninterrupted service delivery

Computer Training Instructor

QUANTUM STUDIOS INSTITUTE OF TECHNOLOGY (QSIT)
03.2018 - 10.2018
  • As a Computer Training Instructor, I taught individuals or groups computer skills and software applications, fostering digital literacy and proficiency
  • Trained learners with essential Microsoft Office 365 skills at a community center, fostering digital productivity
  • Enhanced IT courseware relevance, optimizing training effectiveness
  • Provided professional opinion for purchasing desktop computer hardware, and training software

Computer Management Specialist

U.S. DEPARTMENT OF STATE - AMERICAN EMBASSY ISLAMABAD - PAKISTAN
10.2002 - 07.2017
  • Managed Seven System Administrators, ensuring efficient IT operations
  • Provided technical oversight to three Consulate System Administrators
  • Oversaw Help Desk, supporting over a thousand users
  • Coordinated office moves to swing spaces and back, part of the New Embassy compound project, minimizing downtime during transition
  • Maintained accurate equipment inventory
  • Configured Active Directory, ensuring user management and system integrity
  • Applied security updates, ensuring compliance
  • Updated firmware, optimizing equipment performance
  • Created documentation for operational continuity
  • Conducted server maintenance and end-user support
  • Ensured network security and availability
  • Resolved technical issues, escalating high-level problems to Washington D.C
  • Managed backups and critical system availability
  • Created Year-end purchase requirements
  • Employee performance reports and award recommendations

Computer Management Assistant

U.S. DEPARTMENT OF STATE - AMERICAN EMBASSY ISLAMABAD - PAKISTAN
03.1995 - 10.2002
  • Provided 24/7 support for a mission-critical network, ensuring remote access for VIP users during the USIA era
  • Managed teams and systems across multiple cities, ensuring seamless operations
  • Migrated Network Servers from Novell Netware to Microsoft Server maintaining a smooth transition and functionality, maintaining uninterrupted operations
  • Implemented Half duplex Satellite Internet backup communication systems, enhancing reliability
  • Deployed secure remote access solutions for high-threat periods, ensuring accessibility and security

Education

Diploma - Digital Electronics

Synergy Computers (PVT) Ltd.
01.1991

High School Diploma -

Rawalpindi Grammar School
01.1985

Skills

  • System Administration
  • Network Administration
  • Hardware Troubleshooting
  • Active Directory Management
  • Microsoft Azure
  • Office 365
  • Help Desk Support
  • Backup Solutions
  • ITIL 4 Framework
  • CompTIA Security
  • Agile Scrum
  • Leadership
  • Adaptability
  • Communication
  • Problem-solving
  • Team Management
  • Customer Service
  • Time Management
  • Collaboration
  • Attention to Detail
  • Flexibility
  • Systems deployment
  • End-user support
  • Problem-solving abilities

Certification

  • ITIL V4 Certified
  • CompTIA Security Certified
  • Microsoft Certified Professional

Accomplishments

Meritorious Honor Awards - (1998, 2002, 2005, 2007, 2012, 2013, 2014 & 2015)

Training

  • Agile Scrum Training
  • Cisco CCNA Training
  • CompTIA trainings (Network+ & A+)
  • Intellectual Property rights and Cyber Investigative Techniques & Resources
  • Information System Assurance training (AIS)
  • Project Management Training

References

References are available upon request.

Timeline

Systems Analyst

CTI
04.2022 - Current

Help Desk Analyst

INQUISIT LLC
04.2019 - 04.2022

Regional Field Technician

GETRONICS
10.2018 - 04.2022

Computer Training Instructor

QUANTUM STUDIOS INSTITUTE OF TECHNOLOGY (QSIT)
03.2018 - 10.2018

Computer Management Specialist

U.S. DEPARTMENT OF STATE - AMERICAN EMBASSY ISLAMABAD - PAKISTAN
10.2002 - 07.2017

Computer Management Assistant

U.S. DEPARTMENT OF STATE - AMERICAN EMBASSY ISLAMABAD - PAKISTAN
03.1995 - 10.2002

Diploma - Digital Electronics

Synergy Computers (PVT) Ltd.

High School Diploma -

Rawalpindi Grammar School

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Syed Asif Javed