Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Syed Chishti

Magnolia,TX

Summary

Tech-savvy IT professional with strong troubleshooting skills and a customer-first mindset. Experienced in providing Tier 2 and 3 support, resolving complex technical issues, and managing devices through Microsoft Intune. Skilled in improving system performance and securing email environments using Barracuda. Organized, dependable, and adaptable—able to handle multiple priorities while supporting users and team goals with a positive attitude.

Overview

21
21
years of professional experience
3
3
Certification

Work History

IT Support Specialist

Camillo Properties
Houston, TX
02.2024 - Current
  • Configure and manage device enrollment, compliance policies, and configuration profiles in Intune.
  • Deploy and update applications across Windows, iOS, and Android devices.
  • Troubleshoot Intune-related issues and provide Tier 2/3 support for endpoint devices.
  • Administer Barracuda Email Security Gateway to filter spam, phishing, and malware.
  • Monitor and respond to email security alerts and quarantine reports.
  • Manage Barracuda Web Security Gateway to enforce safe browsing and block malicious content.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Developed documentation related to IT policies, processes, standards.
  • Coordinated with vendors for procurement of IT products or services as needed.
  • Coordinated with internet and mobile service providers such as Comcast, T-Mobile, and AT&T to manage and support business phone and internet accounts, including activations, troubleshooting, and account maintenance.
  • Maintained inventory of all IT equipment and supplies in use by the
  • organization.
  • Provided technical support for users experiencing hardware or software issues.
  • Created user accounts, set up permissions, and monitored system security.
  • Respond to support tickets and resolve technical issues via phone, email, or remote tools.
  • Troubleshoot Windows, macOS, and mobile device problems.
  • Trained new support representatives on troubleshooting techniques and company support protocols.

IT Operation Support Specialist

US Anesthesia Partners
01.2015 - 01.2024
  • Support and manage advanced Microsoft 365 Services
  • Regularly updating support cases to record progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required
  • Provide end user support with communication and coordination for any technology issues, requests for Executive staff members and senior management
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Works collaboratively within the end user support team and other IT project teams to achieve team goals and outcomes
  • Serve as the final escalation point for support tickets escalated from Tiers 1 and 2
  • Clearly communicate complex technical information in verbal and written forms
  • Participate in special projects such as equipment moves, repair/ maintenance of network printers and personal computers
  • Develop and maintain Application Support standards, procedures, resolutions and training documentation as required
  • Analyzes configuration and/or performance problems with desktop computer and printer hardware/software for conformity with clinical health system workflow processes
  • Install, test and deploy new client software applications.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.

Presbyterian Hospital Contract
01.2014 - 12.2014
  • I.T Tier 2 Support
  • Utilizes specialized, proprietary diagnostic tool sets to enable hardware and software functionality
  • Works collaboratively within end user support team and other IT project teams to achieve team goals and outcomes
  • Backup applications, browser favorites, documents, and other various computer software
  • Analyzes configuration and/or performance problems with desktop computer and printer hardware/software for conformity with clinical health system workflow processes
  • Backup applications, browser favorites, documents, and other various computer software
  • Archive and troubleshoot Outlook and Microsoft Office
  • Install, test and deploy new client software applications
  • Provide troubleshooting assistance to end users
  • Provide detailed documentation and training
  • Develop and maintain Application Support standards, procedures, resolutions and training documentation as required
  • Recommend creative approaches to solving unique software problems while utilizing product functionality to full extent
  • Recommend alternatives and provide risk assessments based on expertise
  • Delivers Tier 2 level hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function
  • Provide maintenance and support for printers and various other devices
  • Perform testing of new operating systems and various software and hardware

End-User Support Specialist

Harris County
02.2012 - 12.2013
  • Deployment of Windows 7 to 5,700 client machines
  • Build data and settings for migration from Windows XP to Windows 7 and Windows 7 to Windows 7 using User State Migration Tool (USMT)
  • Perform Hardware installation and all associated devices, OS deployments, configuration, and upgrade tasks regularly
  • Map network printers, install applications and manage a nightly deployment list
  • Problem diagnosis and resolution for Windows 7 PC's, local and network connected printers, IPad/IPhone, Wired/Wireless connectivity, Microsoft Office 2013 applications, Anti-Virus, Webex meetings, etc
  • Supports and maintains user account information including rights, security and systems groups
  • Maintain updated inventory records on all equipment
  • Initial setup of all new desktop and laptop PC's, IPhones/IPads, network printers, etc
  • According to company defined standards
  • Perform initial setup/configuration PC rollout (desktops, workstations and laptops) and the installation of computer peripherals such as monitors, printers, LCDs
  • Perform installs, moves, add on and changes in the areas of PCs and printers
  • Troubleshooting and resolution of issues within the SharePoint environment
  • Provide technical assistance in migration of client computer systems from Windows XP to Windows 7 platform
  • Apply SharePoint Development skills to: create sites and lists, manage site permissions, use SharePoint Designer, and develop out of the box workflows
  • Troubleshooting and resolution of issues within the SharePoint environment
  • Design and customize data view and SharePoint solutions
  • Work directly with management team to build out departmental Sharepoint site
  • Assure Sharepoint site content is in sync with website content and other source documentation
  • And maintain Windows 7 images using SCCM and MDT
  • Provide technical assistance in migration of client computer systems from Windows XP to Windows 7 platform
  • Following procedures set by client to save data, image and restore settings to new or existing computer systems
  • Perform migration troubleshooting and resolution tasks during the migration.

IT Operation and SharePoint Support

United/Continental Airline
01.2009 - 02.2012
  • In charge of creating, testing and deploying Windows 7 images created via SCCM and USMT tool
  • Responsible for researching and troubleshooting OS and application issues related to desktop upgrades
  • Support users for bugs/quirks related to current OS Load
  • Responsible for deployment and migration of corporate wide end user computers to the new Next Generation Desktop
  • Test for issues pre-deployment on 64 bit processors machines and Windows 7
  • Support users for bugs/quirks related to current OS Load (Windows XP)
  • Windows Registry's - adding and deleting keys and modifying values
  • Recommend and / or perform upgrades on systems to ensure longevity
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Lotus Notes version 8.5 support, with archiving
  • In charge of complete LAN printer deployment process, transportation and configuration of printer, and activation of data ports
  • Customize and troubleshoot users' network(roaming) and local profiles
  • Add machines in Active Directory
  • Architect and implement SharePoint solutions from conception to implementation
  • Develop SharePoint-based applications from “user needs" in an Internet enabled application environment
  • Develop and support SharePoint features, webparts, dashboards, and master pages
  • Distinguish key interactions and connectives among enterprise Internet enabled applications solutions
  • Create and troubleshoot SharePoint sites and permissions issues
  • Participate in multiple system integration and migration projects
  • Provide User issues resolution and Production support
  • Planning, design, configuration, testing and implementation of SharePoint Server 2010 solutions
  • Use SharePoint Designer; Implement master pages, views, templates and other custom components.

Laptop/Desktop Support Specialist

Dell/Unisys
07.2006 - 01.2009
  • Unisys provides third party support to Dell and Lenovo clients with hardware and software repleacement and configuration
  • Provided support for clients using Windows XP and Windows 7 operating system on all Dell and HP laptops and desktops
  • Installed various basic software such as anti-virus, MS Office XP, and re-image software on all Dell laptops and desktops
  • Installed and configured core applications for clients (Outlook, Lotus notes 6.5, Citrix Client, and SAP GUI)
  • On-site replacement for parts using SRMS software to look up tickets support
  • Installed and replaced laptop lcd, motherboard, processor, memory and video card
  • Updated bios with new load and configuration
  • Testing for issues pre-deployment on 64 bit processors machines & windows 7
  • Set up printers and scanners and other hardware devices
  • Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

Desktop Support

Software Support Inc
11.2004 - 06.2006
  • Software Support was a customer support center for Gateway providing customer service for Gateway and HP products
  • Assisted customers to set up local and network printers, scanners and other hardware devices
  • Installed and configured MacAfee and Norton anti-virus, Lotus notes 5.0, VPN software token and configured IPASS software on all laptops
  • Installed and thoroughly tested the latest hardware which was to be shipped with Gateway systems
  • Trained technicians on the technical specifications, installation, and troubleshooting of new hardware and software to be shipped with Gateway 2000 computers
  • Used remedy ticketing System to process service request and problem request submitted by clients through Help-Desk
  • Received, installed, and thoroughly tested the latest hardware which was to be shipped with Gateway systems
  • Included everything from motherboards (PCI/ISA) and processors (all classes of the Intel Pentium chip)
  • Resolved level one and two tickets; followed up on the requests or complaints made by customers by maintaining excellent communication with clients and achieved top performance in the call center
  • Interact with numerous computer platforms in a multi-layered client server environment
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
  • Work with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients
  • Troubleshoot and standardized the windows OS desktop/server load issues and continuously update and roll out patches and hot fixes throughout the company
  • Open and closed all tickets using remedy ticket application
  • Troubleshooting problems dealing with e-mail (Outlook, Netscape, I.E.), and log-on errors.

Skills

  • Device management
  • Barracuda Email Security & Web Filtering
  • Microsoft Intune (Device Enrollment, Compliance Policies, App Deployment)
  • Application deployment
  • Network troubleshooting
  • Technical documentation
  • Microsoft certified MCSA, AZ 900
  • A and N Certified
  • Incident management
  • Support ticket resolution
  • Windows OS & Microsoft 365 Administration
  • VPN configuration
  • Application support
  • IT asset management
  • Issue escalation
  • Ticket management

Certification

MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR (MCSA/MCSE)(2008) CompTIA A+ ( Core Hardware/OS Technologies)(2008) CompTIA Network+ (2008) Dell Certified

Timeline

IT Support Specialist

Camillo Properties
02.2024 - Current

IT Operation Support Specialist

US Anesthesia Partners
01.2015 - 01.2024

Presbyterian Hospital Contract
01.2014 - 12.2014

End-User Support Specialist

Harris County
02.2012 - 12.2013

IT Operation and SharePoint Support

United/Continental Airline
01.2009 - 02.2012

Laptop/Desktop Support Specialist

Dell/Unisys
07.2006 - 01.2009

Desktop Support

Software Support Inc
11.2004 - 06.2006

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Syed Chishti