SYED F Ahmed

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Negotiated prices, terms of sales and service agreements.
• Built relationships with customers and community to promote long term business growth.
• Developed, maintained and utilized diverse client base.
• Informed customers of promotions to increase sales productivity and volume.
• Kept detailed records of daily activities through online customer database.
• Attended monthly sales meetings and quarterly sales trainings.
• Maximized customer retention by resolving issues quickly.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.

• Provide daily leadership and guidance to the Facility team, including setting departmental goals, monitoring goal achievement, conducting annual performance evaluations, and overseeing staff development, recruitment, hiring, and termination.

• Supervise a team of employees to ensure safety, operational excellence, customer satisfaction, and financial performance Enforce adherence to food safety and quality production standards as per SQF, and compliance with regulations from major vendors and governmental agencies such as OSHA, FDA, and EPA. Conduct regular training to maintain compliance.

• Effectively manage Operations & Management (O&M) and capital budgets, ensuring site budget compliance and resource allocation.

• Prepare balance sheets, profit and loss statements, and other financial reports. Lead financial planning, manage cash flow, and oversee monthly and annual reporting and analysis.

• Develop detailed project plans, define timelines, milestones, goals, and ownership.
• Resolve issues between project managers, operations, and customers as needed. Collaborate closely with customer leadership and project teams during scope development.
• Drive improvements in asset utilization to achieve cost efficiencies.
• Promote team building initiatives and conduct coaching and mentoring activities to develop and motivate team members.

•Developed and maintained relationships with customers and suppliers through account development.

• Oversaw end-to-end supply chain operations including procurement, inventory management, logistics, and distribution.
• Assisted with contract administration and related contract management processes.
• Oversaw new and existing shipments based on customer-specific requirements and standard operating procedures.
• Oversaw freight pick-up and deliveries aligned by the operations team.
• Utilized PC Miler to route hot loads for customers.
• Developed and implemented strategies to optimize supply chain efficiency, reduce lead times, and minimize costs.
• Managed relationships with key stakeholders including suppliers, distributors, and internal departments.
• Utilized ERP systems to track inventory, analyze data, and generate reports for the senior leadership team.
• Interacted with clients such as Toyota, Honda, and GM on a weekly basis, discussing rate negotiations, shipment requirements, load tendering, inventory management business strategies, and providing the value proposition of the organization's brokerage offerings.
• Managed daily operations to positively impact organizational KPIs, ensuring customer scorecard metrics were met and ensuring on-time delivery and pickups.
• Addressed complex/escalated internal or external customer concerns regarding shipments, billing, status, services, carriers, and other needs.
• Served as a liaison between customers and multiple internal Hub departments, e.g., Account Management, Onboarding, Marketing, Pricing, Credit/Collections, Sales Analytics, Operations, etc.

• Oversaw the American Airlines catering operation at Chicago O’Hare International Airport, managing 7 Supervisors, 3 dispatchers, and 150 CDL drivers.
• Led continuous improvement initiatives to streamline processes and enhance productivity.
• Managed an efficient transportation flow of product through the F&B supply chain.
• Developed and implemented procedures and processes to create efficiencies and increase productivity to meet and exceed on-time performance goals.
• Demonstrated a proven track record of optimizing operations, reducing costs, and enhancing efficiency.
• Ensured compliance with all company policies, procedures, safety standards, as well as state, federal DOT, FMCSA, OSHA, and FAA regulations.
• Oversaw day-to-day labor targets, manpower allocation, and equipment and fleet utilization.
• Prepared and planned against monthly flight projections.
• Effectively coordinated between customers, staff, labor unions, and various other departments within the organization.
• Implemented inventory control measures to reduce shrinkage and improve accuracy.
• Conducted performance evaluations for all direct reports, providing specific feedback on their leadership skills and the attainment of their goals and objectives.
• Oversaw training of new and existing staff provided by Safety/Compliance teams to ensure maximum productivity with minimum labor and food expenses.
• Emphasized business processes to optimize cost, equipment capacity, and quality.
• Developed tools and KPIs to support business requirements.
• Responsible for coaching, counseling, and taking disciplinary actions for staff in compliance with applicable union/collective bargaining agreements.
• Communicated with customer service and sales teams to improve productivity and service ratings.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Supervised department personnel by assigning and directing daily tasks to enhance productivity and resolve problems.