Syed Fazal
Bryan,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior IT Business Analyst
Torchlight - A LifeSpeak Company
08.2021 - Current
- Developed and published over 20 reports and dashboards in Tableau, Universal Analytics, and Google Analytics 4, enabling data-driven decision-making for numerous projects.
- Translated 15+ business requirements into technical requirements to enhance user experience and streamline system functionality.
- Identified and resolved 7+ database bugs to improve data quality in reports.
- Underwent Scrum Kanban Training with the Dev team to refine Scrum practices and implement Kanban.
- Conducted 20+ ad-hoc data analyses for various stakeholders.
- Became a subject matter expert (SME) in reporting, teaching stakeholders to maximize value from analytics tools.
- Led the LifeSpeak Workstream Reporting project as Project Manager, consolidating common KPIs across 5 service lines into a unified reporting solution.
Teaching Assistant - Project Management
Harvard Extension School
09.2020 - 12.2021
- Assisted in teaching an Agile and Traditional Project Management course for 36 students, evaluating and grading discussion boards, and individual and group assignments.
- Conducted weekly office hours to resolve team conflicts and provide guidance for assignment difficulties through one-on-one meetings.
- Assisted with classroom management and document coordination to maintain a positive learning environment.
IT Business Analyst
Five9 Inc.
06.2020 - 08.2021
- Developed a new data reporting model using SQL and MS Office, enhancing product visualization and customer satisfaction by 40% while reducing change requests by 60%.
- Led an internal process improvement project, implementing Lean-Agile principles to bridge the gap between 4 cross-functional teams, reducing custom report development time by 30%, and increasing revenue by 24%.
- Authored 35+ Statement of Work documents (SOWs) and 25+ Technical Design Documents (TDDs) using Salesforce to translate business requirements into technical requirements.
Project Manager Intern
Haute House Design Studio
06.2020 - 09.2020
- Directed product vision and business strategy, leading a cross-functional team of 5 Application Developers/Engineers and UI/UX Designers to develop a FashionList Android App reaching 10k+ customers using Agile methodologies.
- Conducted customer and market research, surveying 200+ customers to gather fashion industry insights and consumer preferences.
- Prioritized product backlog, created customer personas, wrote detailed user stories, built product roadmap, and defined success metrics.
Google Implementation Specialist
Cognizant
11.2018 - 08.2019
- Led 15+ Google Implementation Projects for medium-sized clients across North America, EMEA, and APAC regions, increasing quarterly revenue by up to 20% using advanced Google tools and technologies.
- Planned and executed a 3-month training project for 18 new hires with a $40k budget, saving $7k in procurement-related activities and efficiently acquiring new equipment and training spaces.
Senior Associate
Dell Technologies
09.2017 - 11.2018
- Led a team of 24 L1 Engineers to provide exceptional customer service to 1200+ premium Dell customers, building strong rapport and satisfaction, and retaining 50+ premium customers through effective escalation management and technical solutions.
- Managed three simultaneous projects, spearheading daily operations, introducing new processes, identifying risks, and providing solutions or workarounds.
- Received "Best Performer for FY 2017-18" award for achieving outstanding team quality scores, customer satisfaction ratings, and resource scheduling, maintaining SLAs above 90% using historical data.
IT Support Engineer
HP Inc - Contract
06.2016 - 08.2017
- Resolved software installation issues, operating system installation errors, networking issues, and hardware issues of 15+ HP products to 800+ internal and external commercial clients.
- Pitched sale for 100+ commercial clients to generate revenue of over $50k.
- Achieved Quality Score above 97% and Promoter Score above 95% and was twice awarded “Employee of the Month.”
Education
Master of Science - Information Technology Project Management
Northeastern University
Boston, MA04.2021
Bachelor of Engineering - Electrical And Electronics Engineering
Sri Venkateshwara College of Engineering
Bangalore, India06.2016
Technical Skills and Expertise
Software and Tools: Tableau, Power BI, Universal Analytics, Google Analytics 4, SQL, MS Office (including Excel and MS Project), Salesforce, Jira, Trello, PgAdmin, Snowflake, GitHub
Programming Languages: SQL, HTML, JavaScript
Project Management Methodologies: Agile, Scrum, Kanban, Lean-Agile principles
Business Analysis and Reporting: Requirements gathering and translation, Customer personas and user stories creation, Process improvement, Statement of Work (SOW), and Technical Design Document (TDD)
Team and Project Management: Cross-functional team management, Conflict resolution, Resource scheduling, Risk identification and mitigation, Product vision and business strategy development, Product backlog prioritization and roadmap creation, Success metrics definition
Certification
Certifications:
- PMP (Project Management Professional) - Project Management Institute
- SAFe (Scaled Agile Framework) certified
- PSM 1 (Professional Scrum Master) certified
- AWS CCP (Amazon Web Services - Certified Cloud Practitioner) certified
Timeline
Senior IT Business Analyst
Torchlight - A LifeSpeak Company
08.2021 - Current
Teaching Assistant - Project Management
Harvard Extension School
09.2020 - 12.2021
IT Business Analyst
Five9 Inc.
06.2020 - 08.2021
Project Manager Intern
Haute House Design Studio
06.2020 - 09.2020
Google Implementation Specialist
Cognizant
11.2018 - 08.2019
Senior Associate
Dell Technologies
09.2017 - 11.2018
IT Support Engineer
HP Inc - Contract
06.2016 - 08.2017
Master of Science - Information Technology Project Management
Northeastern University
Bachelor of Engineering - Electrical And Electronics Engineering
Sri Venkateshwara College of Engineering
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